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Excellent 8.2
Based on 3471 reviews

Recent customer comments

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based on 3471 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Hubert F.
July 09, 2015
Novotel Citygate Hong Kong Hotel
Near the Airport, View, big Windows
Very bad to found in the Airport is the Departing from the Hotel Shuttle in the Airport. Nobody know whats exactly the place....?

william D.
July 07, 2015
Great hotel, handy location, good services nearby
Hotel quality, hotel location (close to airport and malll), value for money
We loved the Novotel Citygate Hong Kong Hotel. It is located just a few minutes from the HKG Airport, so very convenient for transit stays. The rooms are good: fairly roomy, well-appointed and clean. Breakfast buffet is quite okay and front-desk staff are helpful and efficient. We loved the adjacent (connected) mall and MRT access and also the short walk to the cable car up to the Buddhist monastery and Big Buddha up on the mountain top (well worth the time and money to visit!). All in all, we found it to be a great hotel for a short stay or transit.

Sew C.
July 03, 2015
A pleasant stay
Staff were very polite and friendly. The room is very comfortable and clean. Location is perfect, just 1 station away from Disneyland. The free shuttle to airport is very convenient to hotel guests.

Ralymar T.
July 02, 2015
clean, service,proximity
Relaxing and quiet

vindy L.
July 01, 2015
good location, but the room quite small
check in and check out quite fast, staff is very friendly
evertyhing is good, b' fast no much enough variety

Christopher B.
United Kingdom
June 29, 2015
Conveiniant location.
Location near airport, good facilities, ideal for aviation enthusiasts.
Very pleasant staff, food is excellant, and very clean room,

Robert T.
June 28, 2015
2 Day Layover
Location, Convenience & MTR Location
Staff were friendly and accommodating from the first moment the free shuttle picked us up from the airport. Arrived early after a long flight and was checked in straight away. The rooms were clean and comfortable. Great location 25 minutes by MTR to Hong Kong Central and plenty of things to do around the Tung Chung area of the hotel.

Shii S.
June 28, 2015
Convenience Place for Stay, Shopping & Dining
Very convenience, connecting to branded outlets, MRT and near to the airport. Room is spacious as well considering it is in Hong Kong.
Convenience and comfortable stay.

Anne S.
June 26, 2015
Value for money for an airport hotel
Proximity to airport yet not paying premium price. Plenty of shops to kill time. Uncrowded outdoor walkways both for healthy pursuit
So close to airport and free shuttle every 15 mins. MTR on doorstep is a plus.

Lee Q.
June 25, 2015
Still my Favourite shopping & hotel location in HK
Shopping, convenience and understated luxury
The best hotel for any shopaholic at Hong Kong never disappoints me whenever I fly or transit through HK. Close to the airport and Lantau Island, it is located next to the largest shopping mall in China with all sorts of factory outlets from well known luxury and fashion brands. You can spend the whole day wandering through the shops enjoying the latest offers and season designs without any rest or care in the world. The hotel ambience and amenities are luxury personified and everything was perfect. Truly one of the best Hong Kong can offer!