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Excellent 8.2
Based on 3503 reviews

Recent customer comments

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based on 3501 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5
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Kelly M.
United States
July 23, 2016
Dirty and Disappointing
Checked in on a HKG overnight layover and thought Novotel was a safe bet. To my surprise the room was very dirty. My covers had a big blood stain which I'm not sure how they missed it. That's just disgusting and very unsanitary. The toiletries were placed in a white plastic dispenser that was covered in dust and the dispenser alone looked as if it was never cleaned since grand opening. I have long hair but I found short hair in the tub and bathroom upon my arrival. This place is in a good location with the outlets but other than that, check in and check out staff were not friendly and had a short attitude when I called to complain. Just not a well kept property, esp if you're looking for something clean. I could have easily gone to Marriott HKG for the same room rate. They pale in comparison to the Marriott staff at HKG and property cleanliness. I don't plan on returning to Novotel city gate again.

Arnan B.
July 21, 2016
We stayed in this hotel several years ago with very pleasure. But this time was disappointed. The room is old not well maintain, air-con is noisy during the night, staff is below standard.

Christopher M.
United Kingdom
July 20, 2016
Great if you need to stay near the airport
The room was very nice and modern, quite OK space for HK, and had a nice view. The location is close to the airport with a free shuttle, and it's walking distance to the Ngong Ping cable car station. It was perfect for my one day layover.

Hong Kong
July 19, 2016
very convenience

Roselyn D.
July 12, 2016
excellent service
accommodating staff clean room nice view free shuttle from airport

Elvira A.
July 12, 2016
Excellent weekend
My husband and I were on a shopping trip, and we didn't have to go anywhere else except at Citygate outlets. We thoroughly enjoyed our stay at Novotel where the accommodations were excellent and the food was great. We stay at the same hotel every time we're in HKG and we've never been disappointed.

Antony L.
July 11, 2016
High class hotel in handy location
Usual excellence that you expect from Novotel -great transit stop near international airport

Anton J.
July 09, 2016
Great location with superb service
It was another great experience staying in this hotel

Richad K.
July 09, 2016
Excellent room
I ve got free updrade room..its very nice room..sopistichated view..i would recomend this hotel..specially citygate just downstair the hotel..all the outlet products very good price

Mario V.
July 09, 2016
Free shuttle service to the airport.