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Excellent 8.2
Based on 3434 reviews

Recent customer comments

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based on 3434 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

10 Ma A.
May 01, 2015
Best Hotel in the Area
Accessible, very accomidating staff, clean rooms
We had a great stay at Novotel. Everything is accessible. Train, food, mall, convenience store. Staff were very accomodating. Room is functional.

9.3 Luo G.
April 30, 2015
This hotel change my impression of Hongkong
The friendly and helpful staff, convinent location(near to airport, disneyland & lantau island) nice hotel with a view
Its our 3rd time to Hongkong but 1st stay with Novotel Citygate. We decided to go with this hotel as the distance from the airport was just a 5-10mins journey as we do not want to waste time travelling. The hotel provided free shuttle bus from the airport to hotel and when we got to the hotel, we were greeted by a very friendly staff, Eugene. He made it a great way to start our holiday and not to mention we got a complimentary Upgrade for our room. we did not take up breakfast at the hotel hence unable to comment on the food. the hotel room view is excellent as compared to our previous trip and shopping mall is also at the door step. Train station is also about 5-10mins walking distance away. we love the location of the hotel as its near the disneyland, airport and lantau island. However it will take some travelling time by train if you're going to the town. Overall this is a nice hotel with great staff and we will definately go back to Novotel Citygate when we are back to Hongkong

7.3 Mabel P.
United States
April 29, 2015
Convenient Location for Hiking in Lantau Island
Hiking Lantau Island

7.7 yong Y.
April 28, 2015
Good location to stay and good for shopping
Close air port room is big
Nice location to stay close air port .room have nice view

10 jose N.
April 27, 2015
asiaworld expo
near airport , near asiaworld expo , shoping mall

10 jose N.
April 27, 2015
outlet shoping
shoping airport tourism
all you need , near airport , shopping outlet , tourism big budha , metro to city .

7 Jenny L.
April 25, 2015
cleanliness, comfort, polite staff
Chargeable wifi? Not acceptable for 4 star hotel. This gives impression that the hotel is a miser, not willing to provide convenience for customers. The same goes to Novotel Eiffel Tower, only 1mb of WiFi? Might as well not give at all. Would not use Novotel anymore.

8.7 Ken F.
April 24, 2015
great airport comfort
location, shuttle and comfortable
Short and sweet

8.7 MAN W.
April 23, 2015
Nice location, the service is great and the view is good

9 Robert L.
United States
April 23, 2015
First class nice comfy rooms
the bed and bedding, concierge service convenient location.
Very nice but Disneyland was disappointing