arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 3471 reviews

Recent customer comments

Filter by traveler type

based on 3471 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Joseph C.
May 08, 2015
Great hotel, would go again!
Its location to the airport and amenities, complementary fast shuttle service, luxurious design!
My stay at Novotel was great. The staff didn't understand me when I was trying to check in and send me in another direction(to the elevators). But I'll fault that on language. The hotel is located in a great location with many activities and close to the airport. Take the complementary shuttle service instead of public transport (save money and time).The hotel also connects to a shopping mall and tube station, very convenient. The hotel itself and the room is stayed in are of great design. I only stayed a day, but out of the 5 hotels that I stayed in during the last two weeks, and this stay was also the shortest, it was the best one. I had a great time, can't fault much with my stay. Highly recommended and will definitely be on my list again next time I go to Hong Kong!

Kim K.
May 08, 2015
All things !
Is great choice this time !

Nguyen T.
May 07, 2015
Convenience for those transit passenger
Professional staff, close MTR, close shopping area

Patricia L.
May 06, 2015
No wifi, incomplete toiletries, expensive
Airport shuttle, nice bed, staff
I think it's too expensive for the room and we had to pay $120 hk dollar for 24hr wifi connection.

Hong Kong
May 06, 2015
Hotel near airport
Outlet shopping, Airport Shopping and sight seeing
It's a bit far from the city centre, however, it is connected to a "so-called" outlet for some outdate stuff with only 10% discount. To me it is not an outlet at all. Just the gimmick. The hotel is nice.

Edward S.
May 05, 2015
Nice Hotel with good location
1) Clean environment

Rose R.
May 05, 2015
Normal Stay
Location. The rest is pretty standard. nothing spectacular stands out.
For me, this stay is average. On a scale of 1-10, I'd rate this hotel 5. The facilities are kept clean and decor is expectedly befits of their standard. But that's just it. Everything is standard. One or two staff were great but the rest were not as receptive. Oh and wifi in room is chargeable at $160HKD a day. Hmm... can I change that '5' to a '4.5'?

David G.
May 04, 2015
Great location for a quick Hong Kong transit
Convenient shuttle service from and to HKIA, excellent breakfast and top notch room

Leon C.
May 03, 2015
Great Location
Great Location, Clean and Tidy
Nice and simply great...

Noelle C.
May 02, 2015
clean close to airport
clean convenient staff polite
It's close to airport with shuttle bus service.