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Excellent 8.2
Based on 3497 reviews

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based on 3497 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5

Rose R. from Singapore
Stayed one night in May 2015
Normal Stay
Location. The rest is pretty standard. nothing spectacular stands out.
For me, this stay is average. On a scale of 1-10, I'd rate this hotel 5. The facilities are kept clean and decor is expectedly befits of their standard. But that's just it. Everything is standard. One or two staff were great but the rest were not as receptive. Oh and wifi in room is chargeable at $160HKD a day. Hmm... can I change that '5' to a '4.5'?
Reviewed May 05, 2015

David G. from Canada
Business travelers
Stayed one night in January 2015
Great location for a quick Hong Kong transit
Convenient shuttle service from and to HKIA, excellent breakfast and top notch room
Reviewed May 04, 2015

Leon C. from Malaysia
Stayed one night in April 2015
Great Location
Great Location, Clean and Tidy
Nice and simply great...
Reviewed May 03, 2015

Noelle C. from Portugal
Business travelers
Stayed one night in April 2015
clean close to airport
clean convenient staff polite
It's close to airport with shuttle bus service.
Reviewed May 02, 2015

Ma A. from Philippines
Families with young children
Stayed 4 nights in April 2015
Best Hotel in the Area
Accessible, very accomidating staff, clean rooms
We had a great stay at Novotel. Everything is accessible. Train, food, mall, convenience store. Staff were very accomodating. Room is functional.
Reviewed May 01, 2015

Luo G. from Singapore
Stayed 2 nights in April 2015
This hotel change my impression of Hongkong
The friendly and helpful staff, convinent location(near to airport, disneyland & lantau island) nice hotel with a view
Its our 3rd time to Hongkong but 1st stay with Novotel Citygate. We decided to go with this hotel as the distance from the airport was just a 5-10mins journey as we do not want to waste time travelling. The hotel provided free shuttle bus from the airport to hotel and when we got to the hotel, we were greeted by a very friendly staff, Eugene. He made it a great way to start our holiday and not to mention we got a complimentary Upgrade for our room. we did not take up breakfast at the hotel hence unable to comment on the food. the hotel room view is excellent as compared to our previous trip and shopping mall is also at the door step. Train station is also about 5-10mins walking distance away. we love the location of the hotel as its near the disneyland, airport and lantau island. However it will take some travelling time by train if you're going to the town. Overall this is a nice hotel with great staff and we will definately go back to Novotel Citygate when we are back to Hongkong
Reviewed April 30, 2015

Mabel P. from United States
Solo travelers
Stayed one night in April 2015
Convenient Location for Hiking in Lantau Island
Hiking Lantau Island
Reviewed April 29, 2015

yong Y. from China
Business travelers
Stayed one night in April 2015
Good location to stay and good for shopping
Close air port room is big
Nice location to stay close air port .room have nice view
Reviewed April 28, 2015

jose N. from Portugal
Business travelers
Stayed 3 nights in April 2015
asiaworld expo
near airport , near asiaworld expo , shoping mall
Reviewed April 27, 2015

jose N. from Portugal
Business travelers
Stayed 2 nights in April 2015
outlet shoping
shoping airport tourism
all you need , near airport , shopping outlet , tourism big budha , metro to city .
Reviewed April 27, 2015