Back to hotel info

Excellent 8.2
Based on 3497 reviews

Recent customer comments

Filter by traveler type

based on 3497 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
Sort by

Hong Kong
February 26, 2015
ventilation system is noisy, pillows are too soft
very closed to airport and outlets

Hong Kong
February 24, 2015
Small but tidy
tidy, nice restaurant and good view
well located and excellent food

Chiew L.
February 23, 2015
pleasant stay
accomodating and helpful staff, spacious room, clean

Hubert M.
United States
February 20, 2015
Evaluation of Novatel City Gate Hotel
Location , cleanliness, rated
Very good. Staff was polite and helpful and room was great and free gym was an added feature

Murray B.
February 17, 2015
Perfectly Located Near Airport
Location, airport shuttle and proximity to 'higher end' factory outlet mall
Good but expensive on this mid February visit. (Room rates seem to vary considerably.)

Mary E.
February 16, 2015
Overnight at the Novotel Citygate Hong Kong Hotel
Location close to HK International Airport, Shuttle bus service, proximity to Tung Chung MTR station
My stay at the Novotel Citygate Hong Kong was mostly convenient, it enabled me to get to the airport quickly in the morning. Initially there was a problem with the electronic key and hence accessing my room but this was dealt with promptly and with understanding by the staff in charge. As I try to travel on a budget this hotel was quite expensive but I got a cheaper rate for a standard room via the internet. It came as a surprise when I found that there would be a charge for any WIFI use in the room and I used the Business centre instead. I did not try the catering as I assumed that too would cost more than I would want to pay so I have given a score of 3 for this service. Otherwise the hotel suited my purpose, perhaps I could gain a fuller impression if I stay there another time.

Richard Q.
United States
February 15, 2015
A great place to stay before or after a flight
Location, rooms, convenience
Novotel is a great place to stay, before or after a flight to or from Hong Kong. The rooms are very modern and nice. The Hotel is attached to Citygate outlets, which is a big mall. You can shop for anything and have a choice of restaurants. I ate in one of the restaurants at Novotel, and was pleasantly surprised at the quality of the food. I usually, don't care for Hotel Restaurants.

Tsai Y.
February 14, 2015
close to the airport and connect with the HK outlet. Good to spend some spare time for shopping before going onboard.

Ravindra P.
February 14, 2015
Convenient but not great service
Location, cleanliness, attentiveness by the manager
Room was good, but had some problems with the door, which was sorted out. The biggest issue was that the 6am shuttle filled up quickly, because it was small,. So if you need to get to the airport quickly you need to queue up early, as you will be late for your flight. It would have been good if this was communicated when I was checking out, which it wasn't.

Tahlia P.
February 13, 2015
Great location, wonderful staff
Convenient, restful, easy
I stayed at the Novotel for a night following a late flight in Hong Kong. It was so close to the airport and the shuttle bus was prompt and easy to find. The room was very clean and quiet and the check in was seamless. I didn't have to leave until the next afternoon, the hotel staff were very helpful looking after my bags and helping me find a car rental company. The gym is well appointed and clean and the hotel is well located inside the shopping mall. Although the lobby was quite busy on check out everything seemed well organised.