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Excellent 8.2
Based on 3438 reviews

Recent customer comments

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based on 3438 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

January 09, 2015
Best Hotel, Best Location
Friendly staff, very clean room, best location
We enjoyed our stay in the hotel. It was an awesome experience. The room was very clean and the staff is very helpful and friendly. They truly live up to their mission of taking care of "YOU" or their guest.

7.3 KING K.
Hong Kong
January 08, 2015
Novotel Citygate Hong Kong Hotel
good to hv airport shuttle bus
Conviencence location, hv airport shuttle bus every 15mins

9.3 Shazre Q.
January 07, 2015
Great overnight stay in Hong Kong
Comfort, Convenience, Location
Stayed overnight on our way back to London. The hotel upgraded us to the 19th floor which was very new and quiet. The bed was super comfortable and room service food (we arrived too late for the restaurants) was very good. The hotel runs a free shuttle bus to and from the airport every 15 minutes which was very convenient for us as we were transiting through. Free wifi was only available in the lobby but we didn't mind. The hotel is attached (literally) to the Citygate shopping centre which we walked though the next morning. Clean and modern with some cafes but mostly outlet shopping. Location wise, you can easily get the MTR from the shopping centre across Hong Kong so its a great location even if you were staying for longer. There is little that is unique about the hotel but its comfortable, clean, modern and all in all good value for money.

9.3 Xin L.
January 07, 2015
Enjoyable stay
Excellent staff service, great location, comfortable room
Great, will come again

8 Charttrawat A.
January 07, 2015
Pleasant stay at Novotel Citigate
Location, clean and large room, friendly staffs
It was a very pleasant stay. The room was clean and spacious. The bad side is only that we arrived pretty late so we do not have time to enjoy shopping at the outlet city gate.

8 Pak W.
January 06, 2015
nice staff, clean room, close to shopping mall
nice staff, clean room, close to shopping mall
nice staff, clean and tidy room but small , close to shopping mall

9 hung B.
United Kingdom
January 05, 2015
good s
good location

7.3 sandy P.
January 04, 2015
Good location, helping staff
Good location, helping staff
the staff is helpful and train to give best service with a smile. it is rare to see an employee to smile to customer especially in Hongkong. my room was upgraded to executive floor thanks to the staff

8.3 Gualberto M.
January 03, 2015
clean and comfy room
cleanliness, great tasting food, near the airport
Wonderful stay in this hotel. Nice the be in a clean and comfy room after the tiring but enjoyable day of strolling and discovering different places of Hong Kong.

9 Thomas M.
United States
January 02, 2015
Good place
Great place to stay before flights or when arrive to HK. Good shopping mall