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Excellent 8.2
Based on 3467 reviews

Recent customer comments

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based on 3467 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Edmundo A.
November 29, 2014
Clean, near the airport and shopping malls

Alec B.
November 28, 2014
good transit option if in HK
Close to airport with free shuttle. Shopping mall in the same building
A good option if staying overnight in HK. Good shopping and food options in the adjacent mall. Typical Novotel hotel with great customer service. Rooms are nice and have fantastic views of the water, mountains and airport. I really enjoyed my short stay, except for the bed! Bed was comfortable but for some reason the sheets finished about 30cm from the bottom of the bed (so your feet were on the mattress not a sheet). It was like they had run out of king bed sheets and put a single sheet on sideways. I didn't realise until I went to sleep late at night. Very strange and I have never seen this in a hotel before, and certainly not what I expect in a Novotel. Having an early morning flight, i didn't want to waste sleep time for housekeeping to remake the bed and put up with it. Very odd though! Other than that, perfect stay

Nathen H.
November 27, 2014
Food, Cleanliness, staff

Andry S.
November 26, 2014
good but quite expensive
near to airport, connected to shopping mall
Good, but we have to pay more for wifi, breakfast, etc

Brian O.
November 23, 2014
Insects inside the room
Near Hongkong disneyland
Not good. It was my 2nd time staying in Novotel, as my 1st time was on May 2014. The room 1502 given to us had crawling insects on the bed (I saw 2 on the bed), and I saw the same insect in the CR. We stayed for 3 nights and during those times, my daughter had 2-3 bite marks on her body, and I was bitten on the day of our check out, and 4 days after , it is still very itchy and swollen, even after regular applications of steroid cream, I don't know what kind of insect they have in that room! But this made me think twice of staying there again the next time.

Kam S.
November 22, 2014
Airport hotel
near aiport, near mall and near public transport
Good and pleasant. Have been a repeat customer for years.

Kam S.
November 22, 2014
Good aiport hotel
free shuttle, near outlet mall and near MTR station
Good and pleasant. Have been a repeat customer for years.

Helen P.
November 22, 2014
Staff were very friendly & helpful.
Clean, Friendly & Helful.
Only 1 night, very convenient to the airport, lovely room & friendly staff. With a late flight would have liked more room in the guest lounge to sit. For such a large establishment we had to sit in the bistro which meant we had to order something even though we did not need too.

Norman R.
November 21, 2014
Best Place to stay
location, cleanliness, nice staff
Very comfortable stay

Serene S.
November 21, 2014
Very good
clean, friendly staffs, cosy.