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Excellent 8.2
Based on 3503 reviews

Recent customer comments

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Excellent



based on 3503 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5
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Jackson H. from Singapore
Families with young children
Stayed 2 nights in June 2016
suspected bedbug bites
we had some bites on our limbs and upon consulting the GP back home, it's highly bed bugs
Reviewed June 18, 2016

SZE W. from Malaysia
Families with young children
Stayed 3 nights in January 2016
Great Hotel close to Disneyland
Nice hotel that's close to Disneyland. Located right next to big shopping mall.
Reviewed June 17, 2016

John P. from Philippines
Families with young children
Stayed 2 nights in June 2016
Good enough
Alternative hotel for the very expensive disneyland hotel.
Reviewed June 17, 2016

Adam B. from United States
Business travelers
Stayed one night in June 2016
Not as close as you may think
Overall this hotel is nice, clean and well equipped. 24 hr room service was convenient and tasty as was the breakfast. The front desk woman was not very warms don almost robotic but not rude. I did think the hotel was closer to the airport but it's not very far. However I arrived late and the shuttle had stopped running which I thought was odd for an "airport hotel". So I had to get myself there by taxi.
Reviewed June 16, 2016

Nyoman H. from Indonesia
Families with young children
Stayed 3 nights in November 2015
good
favorite hotel when i go to hongkon
Reviewed June 16, 2016

Xueqi N. from Singapore
Families with young children
Stayed one night in June 2016
Decent
Convenient if you have an early flight to catch and like to shop at the outlets stores. It has a nice mountain view but it is not near to the city.
Reviewed June 15, 2016

Florentino V. from Philippines
Couples
Stayed one night in June 2016
Great location
very convenient for transit to & from city
Reviewed June 15, 2016

Pablo M. from Australia
Couples
Stayed one night in June 2016
Excellent overnight stay
We flew into HK late at night and our next flight wasn't until midday the next day. Stayed at Novotel and I'm so glad we did. Beautiful hotel, great facilities, only 10mins from HK airport by a free hotel shuttle, connected to a great shopping mall. Ask for a high level room and you might get a free upgrade to an executive room like we did. Also make sure you pack some swimmers/gym gear as the pool and swim were fantastic. The only downside is that it is a fair bit more expensive than staying closer to to HK city
Reviewed June 15, 2016

jenti M. from Indonesia
Couples
Stayed one night in June 2016
great shopping stay and close tonthe airport
The main purpose is to shop at citygate. The hotel is nice. The room is big with spectacular view. Free shuttle to airport is very helpful. We certainly will come back to stay here
Reviewed June 14, 2016

Kian H. from Singapore
Solo travelers
Stayed one night in June 2016
Novotel Citygate Hong Kong Hotel
no comment.
Reviewed June 14, 2016