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Recent customer comments

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based on 3407 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9 Alvin C.
July 29, 2014
Cosy hotel
Comfort, clean, good service
I booked Novotel simply because i have to be at the airport by 5am but i have no regret for the choice i made. My stay in Novotel was really short, to be exact, i stay in the room for less than 6 hours total. The location of the hotel is outstanding if you intend to roam Lantau Island, have an early flight to catch, and to visit Citygate but if your intention is to shop till you literally drop, it is probably not of the best option. The standard of the room is simply outstanding and definitely worth every cent you pay.

9 Ruisen N.
July 29, 2014
Great Stay
Location was good, next to outlet store. Room was comfortable. Staff was accommodating.
Great! Early check in as I arrived on a early flight and there was room available.

9 Ciara C.
July 30, 2014
Nice Hotel, Good Location Near the Airport
Near the airport. Connected to City Gates Outlet Mall. Free airport shuttle service.
The hotel is ideal of passenger in transit in Hong Kong. It is located some 10 minutes by bus from the airport. The hotel provides free shuttle service to/from the airport that leaves every 10 minutes. The hotel is connected to Citygates Outlet Mall which is also connected to the MTR station.

7.7 SIO T.
August 10, 2014
Great Location
Shopping, Food, Location
Always my favourite Hotel. Very accessiable to everything.

9 Patricia F.
July 25, 2014
Let me tell you about Novotel :)
Very accommodating, Convenient, Hassle-free
Our stay at Novotel Citygate was quite a pleasant one. Our family of two adults and three children, ages 9, 5, and 3 months, went to HK specifically to visit Disneyland. The hotel was conveniently located very near the airport and Disneyland. One could take a taxi or experience riding the MTR, which was again walking distance from the hotel, in order to ride the Disney/Mickey Mouse train. There was also easy access to the Citygate Outlet mall which had money changer, a food court, and a supermarket, things our family needed. The hotel was also a stone's throw away from the NP360 cable car terminal; another plus for us. We booked a standard queen room but then I requested for two double beds instead, thinking the beds would be more spacious for us. I guess there was some sort of miscue because the two beds were actually single beds and not the double beds I had in mind. I informed the front desk and they were quick to remedy the situation and transferred us to two single beds put together. The initial booking of queen bed was not anymore available. The two single beds would have been alright but the bathroom didn't come with a tub, something I needed to bathe my baby. So I again requested for a room change. We were so pleased that they understood our predicament and had a room ready upon our return from Disneyland. The view of the bay, the mountains, the planes from the airport, and the cable cars, was a bonus sight to behold.

6.3 GLENN T.
September 12, 2014
novotel citigate
near the airport, near outlets, near disneyland.
my stay in novotel citigate hongkong hotel is quite good, but the rooms are to small, but the location is great, it is near the airport, near hongkong disneyland, and there is outlet mall nearby the hotel.

6.7 Vanessa Z.
August 08, 2014
good location
There is no wifi in room and just provide wifi in the lobby for only 20 min.! Surprise!

9.3 Helen M.
United Kingdom
September 02, 2014
Excellent for Disneyland
Clean, friendly, great shopping
We stayed here at the end of our Hong Kong trip so that we were close to Disneyland and what a great move. Only 15 mins away and trains not crowed as most people wre heading back to the city. A great place to finish off as we could do some shopping and sight see on this island without having to travel for any length of time which was very important with a young child. Breakfast not included, which is a shame but there is a supermarket in the mall where you can pick up breakfast food as well as coffee shops if you don't want to pay for the hotel breakfast.

6.7 Michael A.
July 23, 2014
Nice Hotel, Good Location, Cool Staff
Room, Location, Mall
My wife and I have stayed at this hotel several times over the last 8 years. If you need to be near the airport or the Asia World Expo, it's location is very good. The hotel is also attached to a nice mall which has a Taste supermarket and lots of other shops and restaurants included. On this particular stay we didn't find the staff to be particularly warm and friendly. When we arrived by cab, there was no one at the front door to welcome us. The receptionists were not particularly warm, friendly and welcoming. We were charged $HDK120.00 per day for use of the Internet. I travel all over Asia for business and this is the first hotel I have stayed at in a long time that does not offer Internet use as part of the room package. According to the receptionist, this was because I booked the room through Agoda instead of directly through the hotel's website.

July 21, 2014
very convenient
transportation, room condition,close to citygate