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Excellent 8.2
Based on 3434 reviews

Recent customer comments

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Excellent



based on 3434 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

9 Lieu J.
Malaysia
October 20, 2014
Great hotel
near to airport and shopping area
Nice and good hotel

8 Yung W.
Hong Kong
October 18, 2014
very nice hotel
clean, comfortable, queit
the location is good, close to MTR, a big outlet for shopping

7.7 yee Y.
Singapore
October 18, 2014
Family with young kids
Very close to airport, good shopping nearby and very near to cable car.
I would not bring my two kids here because they keep running round the minibar which stood right in the odd center of the room. There's also red wine placed low at the shelf which kids may break it accidentally. Of course if your kids aren't as active as mine, this is a rather good room to stay. Also I don't quite like the open concept of my room, not much privacy.

5 Yuen S.
Hong Kong
October 15, 2014
good location but dirty
1.) Location; 2.) staff 3.) food
Good experience with food & music at the lobby lounge. But lobby washroom was very dirty. Coffee shop with nice experience enjoy a beautiful latte art, very good at visual & taste. Room price expensive of that such a small room. Hotel location is very good. Staff service attitude is very nice.

7.3 JULIANA L.
Singapore
October 14, 2014
VERY NEAR TO HK AIRPORT
PEACEFUL, CONVENIENT TO AIRPORT, GOOD AND CLEAN
PAID ABOVE AVERAGE FOR ONE NITE'S STAY BECAUSE WE NEEDED TO BE NEAR TO THE AIRPORT FOR OUR EARLY MORNING FLIGHT OUT THE NEXT DAY. HOTEL IS NEXT TO CITYGATE FACTORY OUTLET ALTHOUGH THE MALL CAN BE COVERED IN UNDER AN HOUR AS NOTHING MUCH WORTH BUYING. A SUPERMARKET LOCATED AT THE BASEMENT OF THE CITYGATE MALL WHICH IS USEFUL. FOOD AND CAFE AVAILABLE BESIDES WHAT THE HOTEL CATERS FOR. ROOM IS WELL KEPT AND PEACEFUL SURROUNDING AND BED COMFORTABLE. BATHROOM UNUSUAL AS TOWEL AND CLOTHES MUST BE HUNG OUTSIDE BATH DOOR OR WILL BE DRENCHED FROM THE SPRAY... OTHER THAN THAT...PRICE FOR THIS HOTEL IS ON THE HIGH SIDE.

10 MARICHU M.
Philippines
October 13, 2014
SUPERB HOTEL
GOOD FOOD, NEAR CENTRAL, FRIENDLY STAFF
relaxed stay...

6.3 sylvain M.
Canada
October 11, 2014
Nice hotel but not good value for the money.
Location, free shuttle, nice hotel
Very expensive for what you get. Always hate the no free internet in the room for an expensive hotel! Like 20$ u.s. for 24h hour or 7$ for 1h. You can have free internet in the lobby but really not convenient. Didn't eat there but was pricey. You can go in the mall where you can have lots of inexpensive choice.

7 Noelle C.
Portugal
October 11, 2014
close to airport and convenient
stylish convenient clean
It's close to airport with shopping mall downstairs.

8.3 Muhamad A.
Indonesia
October 09, 2014
A right place for those who seek a calmness
Calmness, coziness, service

10 Patricia A.
Australia
October 09, 2014
EXCELLENT HOTEL CLOSE TO AIRPORT
Quality, value, location
Excellent. Close to subway, excellent rooms not expected from a Novotel. definitely 5 star. adjoins a shopping area and trains, make it very convenient for being close to the airport and yet very accessible to Hong Kong and even HK Disneyland if you're up to it! There's live music, can be improved, but generally Excellent with a capital E. rooms are decked out very nicely.