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Excellent 8.2
Based on 3501 reviews

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Excellent



based on 3501 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5

Nathen H. from Australia
Business travelers
Stayed one night in November 2014
Novotel
Food, Cleanliness, staff
Reviewed November 27, 2014

Andry S. from Indonesia
Couples
Stayed one night in November 2014
good but quite expensive
near to airport, connected to shopping mall
Good, but we have to pay more for wifi, breakfast, etc
Reviewed November 26, 2014

Brian O. from Philippines
Families with young children
Stayed 3 nights in November 2014
Insects inside the room
Near Hongkong disneyland
Not good. It was my 2nd time staying in Novotel, as my 1st time was on May 2014. The room 1502 given to us had crawling insects on the bed (I saw 2 on the bed), and I saw the same insect in the CR. We stayed for 3 nights and during those times, my daughter had 2-3 bite marks on her body, and I was bitten on the day of our check out, and 4 days after , it is still very itchy and swollen, even after regular applications of steroid cream, I don't know what kind of insect they have in that room! But this made me think twice of staying there again the next time.
Reviewed November 23, 2014

Kam S. from Malaysia
Business travelers
Stayed one night in November 2014
Airport hotel
near aiport, near mall and near public transport
Good and pleasant. Have been a repeat customer for years.
Reviewed November 22, 2014

Kam S. from Malaysia
Business travelers
Stayed 2 nights in November 2014
Good aiport hotel
free shuttle, near outlet mall and near MTR station
Good and pleasant. Have been a repeat customer for years.
Reviewed November 22, 2014

Helen P. from Australia
Couples
Stayed one night in November 2014
Staff were very friendly & helpful.
Clean, Friendly & Helful.
Only 1 night, very convenient to the airport, lovely room & friendly staff. With a late flight would have liked more room in the guest lounge to sit. For such a large establishment we had to sit in the bistro which meant we had to order something even though we did not need too.
Reviewed November 22, 2014

Norman R. from Philippines
Groups
Stayed 2 nights in November 2014
Best Place to stay
location, cleanliness, nice staff
Very comfortable stay
Reviewed November 21, 2014

Serene S. from Singapore
Business travelers
Stayed one night in February 2014
Very good
clean, friendly staffs, cosy.
Reviewed November 21, 2014

Charles T. from Singapore
Families with young children
Stayed 3 nights in November 2014
Not a pleasant stay
Close proximity to transport and shopping and convenience of free shuttle to airport.
I have requested for a high floor but they allocated the lowest level at 6 to us instead. It was still comforting that our room faces the pool! They should pay attention to customer's request and provide solutions though... Room was tidy but apparently some tiny blood stains can be noted on the bed sheets...wondering if their service has deteriorated.. Overall, it is still value for money considering the proximity....
Reviewed November 20, 2014

Hanif K. from United Kingdom
Business travelers
Stayed 2 nights in October 2014
Clean
clean, efficient, convenient
good
Reviewed November 19, 2014