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Excellent 8.2
Based on 3467 reviews

Recent customer comments

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based on 3467 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Kai T.
Hong Kong
September 13, 2014
very good
comfortable, safety, relax

September 12, 2014
novotel citigate
near the airport, near outlets, near disneyland.
my stay in novotel citigate hongkong hotel is quite good, but the rooms are to small, but the location is great, it is near the airport, near hongkong disneyland, and there is outlet mall nearby the hotel.

Wen S.
September 10, 2014
Great Airport hotel
Location, Location Location
This is a a very good airport hotel, near to airport, food wise you won't really get to access to great hk local food. clean and spacious room. price can be cheaper during off-peak period, that would be a bargain.!

September 10, 2014
cleanliness, service
Good. Room is great. Near to airport. . DDisneyland other place of interest

South Korea
September 10, 2014
good location from airport
good loacation from airport, shuttle service from airport to hotel, right next for City Gate shopping mall
Good location from airport and shuttle service to hotel. City Gate Shopping Mall is connected from Hotel.

suyeon P.
South Korea
September 08, 2014
worst staying in hotel.

See K.
September 06, 2014
satisfied stay
Staffs are friendly, room is clean.
over all is good, only thing is that no free Wifi in the room, need to buy, not friendly to business traveller.

September 04, 2014
Upgraded to a suite.Wonderful bathroom. room service meal prompt and good quality
I stayed for 7 hours while in transit. Location excellent for airport and there is a free shuttle to and from airport.Staff excellent.

ake W.
September 04, 2014
Far away from town...Near airport
Room and concierge
The hotel itself is good standard. Not fantastic by any means, but good. But, paying quite a premium and then been asked to pay USD15 for internet in the room.....That is a real turn off! It actually takes about 10+15 minutes to get to and from airport. If you want to go to city, taxi is the fastest alternative. MTR, you need two or three changes before you get to Kowloon south or HK island. The shopping mall next door is aiming at mainland tourists looking for huge discounts (from inflated prices and selling old outdated merchandise)

Sigit W.
September 03, 2014
Stunning hotel
Clean, luxury, comfortable
I stayed at this hotel due to the Unagi storm in 2013, my flight was postponed till the next day. This hotel is great, have a shuttle bus every 15 minutes from and to Hongkong international Airport. Everything is great in this hotel, service, room, cleanliness, but the only thing I upset is hard to find a non-pork meal during breakfast. As a moslem, food is one of our main concern when staying at a hotel. I will give score 8.5 from 10 for this Hotel.