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Excellent 8.2
Based on 3467 reviews

Recent customer comments

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based on 3467 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Michael A.
July 23, 2014
Nice Hotel, Good Location, Cool Staff
Room, Location, Mall
My wife and I have stayed at this hotel several times over the last 8 years. If you need to be near the airport or the Asia World Expo, it's location is very good. The hotel is also attached to a nice mall which has a Taste supermarket and lots of other shops and restaurants included. On this particular stay we didn't find the staff to be particularly warm and friendly. When we arrived by cab, there was no one at the front door to welcome us. The receptionists were not particularly warm, friendly and welcoming. We were charged $HDK120.00 per day for use of the Internet. I travel all over Asia for business and this is the first hotel I have stayed at in a long time that does not offer Internet use as part of the room package. According to the receptionist, this was because I booked the room through Agoda instead of directly through the hotel's website.

Mabel L.
July 21, 2014
Convenience, Near to Airport, Outlet Shopping
Location, Ease of Access
The staff is friendly and checkin and out was efficiently done. The hotel is located at an outlet shopping mall and the MTR is accessible via the mall. It's located near to the airport and near the cable car station that leads to Lantau Island. Disneyland is also a few MTR stops away. A good hotel choice for travellers who need to visit Lantau Island, Disneyland before leaving Hong Kong.

July 21, 2014
very convenient
transportation, room condition,close to citygate

Wilson T.
July 21, 2014
Good hotel for travels nearby tourist spot
Near mrt
Near mrt. Near disneyland and ngong 360. Free airport trf. Wifi need to pay. Good hotel w citygate mall. However, if u travel to town, it is far.

Alan H.
United States
July 18, 2014
Connecting an early flight, good airport hotel.
Close to the airport, and to the outlet mall.
A quick overnight stay, didn't get to see much or use any of the amenity.

Ying D.
July 18, 2014
feel happy stay there
food, staff, airport shuttle

Sharlene O.
July 17, 2014
Very accessible to the airport & outlet store
Near airport, near outlet store & accommodating staffs
We enjoyed our stay in novotel its near the airport & outlet stores

Mary L.
July 15, 2014
Good location. Comfortable and great view.
Wonderful experience.

Zyn T.
July 15, 2014
Fuss free, will come again
Clean, Comfy, good location

Rebecca A.
July 15, 2014
Short but very comfortable
Clean, luxurious, organised
We only stayed overnight due to an overnight flight stop over. Had a great night sleep and is a really nice hotel. I'd recommend it to most people!