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Excellent 8.2
Based on 3473 reviews

Recent customer comments

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based on 3473 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.1
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Ying D.
July 18, 2014
feel happy stay there
food, staff, airport shuttle

Sharlene O.
July 17, 2014
Very accessible to the airport & outlet store
Near airport, near outlet store & accommodating staffs
We enjoyed our stay in novotel its near the airport & outlet stores

Mary L.
July 15, 2014
Good location. Comfortable and great view.
Wonderful experience.

Zyn T.
July 15, 2014
Fuss free, will come again
Clean, Comfy, good location

Rebecca A.
July 15, 2014
Short but very comfortable
Clean, luxurious, organised
We only stayed overnight due to an overnight flight stop over. Had a great night sleep and is a really nice hotel. I'd recommend it to most people!

sarit S.
July 12, 2014
Good location
Location clean close to mtr
Short stay only overnight but service was good room was clean but very basic and no coffee or tea in the room

Kiatsuda B.
July 12, 2014
Disappointed of checking in and room availability
Free transfer shuttle bus from airport to hotel. Near shopping center Close to MTR
Disappointed. Not professional of management,staff

Diana E.
July 12, 2014
Sleep, eat, shopping
Free shuttle to and from airport every 15mnt, near mtr, near shopping mall
Nice room, city gate mall just above the hotel, easy to find food. Free shuttle to/from airport every 15mnt. But u should pay for 20mnt wifi only available in hotel lobby.

Tan S.
July 12, 2014
is a boring hotel
near disneyland
Very disappointed. Such a well known hotel who charges wifi internet in room. Was charged 8 times when I used only twice. Charges include when I was in Disneyland, sleeping and when I clearly click usage for only 1 hour each time in their website, Finally I was charged for 4 hours instead for 2. I am frequent flyer and the only chargeable hotel when I was in a primitive island of Thailand . Their charged at about US$1.50. Novotel Citygate charges more than US$6 an hour. In Shenzhen, Novotel watergate ,it is free. What a shame. Be cautious when you use their wifi in your room.

July 11, 2014
Overall was good
Location Shopping center connected
OK but still a issue Ned to submit: I request additional bed for kid when book the hotel ,but actually this hotel is not free for this service but when i stayed in others countries stayed in Novotel hotel, it's standard service.