Back to hotel info

Excellent 8.2
Based on 3501 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3501 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5
Sort by

Rebecca A.
Australia
July 15, 2014
Short but very comfortable
Clean, luxurious, organised
We only stayed overnight due to an overnight flight stop over. Had a great night sleep and is a really nice hotel. I'd recommend it to most people!

sarit S.
Israel
July 12, 2014
Good location
Location clean close to mtr
Short stay only overnight but service was good room was clean but very basic and no coffee or tea in the room

Kiatsuda B.
Thailand
July 12, 2014
Disappointed of checking in and room availability
Free transfer shuttle bus from airport to hotel. Near shopping center Close to MTR
Disappointed. Not professional of management,staff

Diana E.
Indonesia
July 12, 2014
Sleep, eat, shopping
Free shuttle to and from airport every 15mnt, near mtr, near shopping mall
Nice room, city gate mall just above the hotel, easy to find food. Free shuttle to/from airport every 15mnt. But u should pay for wifi.....free 20mnt wifi only available in hotel lobby.

Tan S.
Singapore
July 12, 2014
is a boring hotel
near disneyland
Very disappointed. Such a well known hotel who charges wifi internet in room. Was charged 8 times when I used only twice. Charges include when I was in Disneyland, sleeping and when I clearly click usage for only 1 hour each time in their website, Finally I was charged for 4 hours instead for 2. I am frequent flyer and the only chargeable hotel when I was in a primitive island of Thailand . Their charged at about US$1.50. Novotel Citygate charges more than US$6 an hour. In Shenzhen, Novotel watergate ,it is free. What a shame. Be cautious when you use their wifi in your room.

DECHENG M.
China
July 11, 2014
Overall was good
Location Shopping center connected
OK but still a issue Ned to submit: I request additional bed for kid when book the hotel ,but actually this hotel is not free for this service but when i stayed in others countries stayed in Novotel hotel, it's standard service.

Yoon L.
Malaysia
July 11, 2014
excellent location, shopping, airport, disneyland
location, services, friendly staff
disappointment with a 5 star hotel, which breakfast ended at 10am instead of the usual 11am. Missed my breakfast as it was not noted to me.

Chanajhai M.
Thailand
July 08, 2014
Good
Good view , nice room ,The best shopping
Just First time But will be back soon or may be next month

sigit P.
Indonesia
July 07, 2014
Great location, great atmosphere
Great location, free airport shuttle, helpful staff
Novotel Citygate just a hop to the Citygate factory Outlet where you can find many brand with great discounts. The hotel provided a free shuttle form/to airport and the staff are very helpful

Stanley S.
United States
July 04, 2014
Spoiled by petty money grubbing
Airport shuttle, close to airport, nice pool
This hotel does not provide free Wi-Fi in the rooms. It costs you $6.00 extra (USD)PER HOUR! When I asked about this egregious inconvenience, I was told I could go to the MacDonald's next door for free Wi-Fi! Service with a smile, Novotel style? The room was nicely furnished, but stank like a damp cellar. I don't know why.