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Excellent 8.2
Based on 3501 reviews

Recent customer comments

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Excellent



based on 3501 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

GarY H.
United Kingdom
July 01, 2014
Very Relaxing Stay
Location to the shopping mall, good choice of food and close to the irport
relaxing stay.

Naomi M.
Japan
June 30, 2014
near the airport and shopping mall
location, convenience, clean
The location was good since it it adjacent to the outlet mall and MTR station. But unfortunately they charged me for internet. Other than that the stay was good.

Anna B.
Singapore
June 30, 2014
Comfortable!
Comfortable room and easy access to Citygate outlets
Hotel is very conveniently located near to the airport which is about 5 minutes drive. Free airport shuttle is available. The hotel has direct access to Citygate Outlets. It is near to Tung Chung cable car station to Lantau Island. Room is satisfactory. Buffet variety is quite limited though. The staff at the reception are friendly and helpful.

Chia L.
Canada
June 30, 2014
Great location due to proximity to the Airport
Easy access, view and good size room
The room was large by Hong Kong standard. It was bright with lots of natural light. The location provided me convenient access to the airport. Light in the bathroom was not working when I checked in. The washer basin also malfunctioned. Plumber spent close to 30 min fixing it. The biggest let down was the front desk. There was a young lady who attended to me. She was not a bit friendly. Made minimal eye contact with me when I spoke to her. Did not acknowledge any of my requests. She should not be in the hospitality industry.

jooyee L.
Singapore
June 30, 2014
good as access to attractions is very easy
close to major attractions, close to airport, close to public transport
not too bad, though there was an unhappy happening where the room TV remote was lost in an evening when I came back to my room; and when I asked for another remote, the housekeeping insisted on coming into my room to 'search' (even though I had explained to them earlier that I had already done a thorough search), and it upset me.

Janardhana R.
Australia
June 30, 2014
Vey good
clean rooms, smart service.easy acces to airport.
good

Ping T.
Singapore
June 29, 2014
Easy access to the airport
Near to airport, near to DIY

Kristina C.
Australia
June 28, 2014
Stayed at better places with better accommodation
Close to airport, shopping and cable car sightseeing
Stayed only 1 night so was more for location and Convenience but overpriced for all else. Will stay in city next time if staying longer than 1 night. Stayed at other novotels too only for 1 night transit so pretty much is as expected,woulf rather stay elsewhere but would suffer the over price. A bit like those restaurants that serve boring overpriced food but has a nice view.

Yudicia S.
Indonesia
June 27, 2014
Awesome view!! Romantic!!
In the mall! Super easy access! Best airport hotel! Romantic! 826! Awesome view!!
Romantic view,complete....one of the bestairport hotel

WONG K.
Malaysia
June 24, 2014
fantastic
nice bed nice environement
very good