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Excellent 8.2
Based on 3473 reviews

Recent customer comments

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based on 3473 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.1
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Wen S.
June 07, 2014
Just a stopover, best airport hotel so far
Great location, near to airport, peaceful
It's just a stopover before heading to Malaysia from Korea. Convenient as well, easy access to food transport and shopping centre.

Rafael C.
June 06, 2014
Affordable and value for money, friendly and very professional staff, great access to shopping and public transportation
Very good and pleasant stay. Would go back there again in my future trips and recommend to my friends.

Chandra W.
June 04, 2014
Close to the MTR Close to the airport Available shuttle bus to airport
Very nice and no regret but a little expensive for Novotel class.

Alvin T.
June 03, 2014
A very convenient vacation
close to the airport and offer free shuttle service close to shopping area close to mtr
our family enjoyed our stay at Novotel. check in was a breeze with their very accommodating and helpful staffs. i love that the hotel has many lifts to use. it is also located near mtr station so its very convenient for us to go around the city especially if you have plans of going to disneyland. i just wish we were able to get a king size bed instead of a queen and more electrical outlets in the room. other than that, we love Novotel! we will definitely come back!

jose N.
June 03, 2014
very good for shoping and access to airport
location shopping airport
good for shoping at the outlet / easy access to disney / 5 min to airport .

Tang G.
June 03, 2014
Nice Hotel
Comfortable, Close to Airport, Shopping
Comfortable hotel, 10 minutes ride from HKIA. Outlet shopping and restaurants just right beside.

sigit P.
June 03, 2014
Great location, great atmosphere
Great location, free airport shuttle, helpful staff
The location is superb, just a step to Citygate Outlet Mall and MTR station and just beside the Cable Car Station. The staff is very kind and helpful. I definitely will go back if I even visit HK next time and recommend to friends.

Mynor F.
United States
June 02, 2014
convenient, and pleasant
easy access to airport, free shuttle to airport
I used the hotel as an over night hotel, as I flew in late in evening and had a morning flight onto the mainland. Easy and efficient access to airport.

Yunlong H.
May 31, 2014
Nice hotel but airport transfer became worse
Nice breakfast, clean room and good location
The only thing is not good, airport transfer service became worse, there is no special person to guide guests in the arrival hall, we have to look for the place ourselves, especially for the person who came to HKG first time, it's very difficult to find it. From the signboard, it's showing the shuttle bus will be there for everything 15 minutes, but actually I kept waiting for more than 30 minutes, the bus just reached there. I even called the hotel for it. I felt very bad of this, with this time, I can reach to down with a taxi, and pay less amount for other hotels, I spent more money, and I also spent more time for the shuttle bus. I don't think I will choose this hotel again in future.

John H.
United Kingdom
May 30, 2014
Airport Shuttle, pool, happy hour
Our stay was unfortunately only for one day, so we didn't have time to check out all the facilities of the Hotel. We arrived and were greeted well and checked in. Our luggage was taken to the room albeit a little slow perhaps. The following morning we went down for a buffer breakfast, and admittedly we were at the later end of time, the breakfast was a little sad for the class of the hotel. We looked at the buffet lunch, but declined it after having the buffet breakfast and the fact it seemed to be local cuisine. We would definitely stay again, and possible longer to get the benefits of what is available, but i would probably look for a bit of a discount as to what we paid this time. It suited us, as it was close to the airport and we needed a break between flights.