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Excellent 8.2
Based on 3440 reviews

Recent customer comments

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based on 3440 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

6.7 KHIN C.
April 22, 2014
Convenient airport hotel
Shuttle bus every 15 mins. Near to airport.
Front desk having serious face. Not very friendly but i'm ok with it, this is Hong Kong, everyone is hyper-pressurized. If the hotel hospitality can improve is real big plus.

8.3 margaret F.
United Kingdom
April 21, 2014
relaxing after a long flight
comfortable and spacious room
Quick and easy to get to and from the airport. Large, comfortable and clean room. Easy access to shops and places to eat. Ideal for a stop-over.

9.3 Marius O.
April 19, 2014
Easy access to airport; affordable luxury; best buffet breakfast
Our 3rd stay while travelling the region. Friendly and fast service at reception desk. Reliable and clean accomodation. One item to be looked into: We stayed in the same room (# 926) twice within 13 month. Both times the doors to the closet did not close properly, thus leaving the inside lights on all the time(waste of energy!)

8 Maria H.
April 19, 2014
Comfortable stay. Good location.
Near shopping outlets, near the MTR and beautiful rooms!
Had a fun and enjoyable stay with my family!

7.7 Wai C.
Hong Kong
April 17, 2014
Very comfortable
Very clean and tidy

6.3 brendan H.
April 16, 2014
great location,close to airport
airport shuttle bus,close to airport,close to shopping centres
very comfortable,professional staff ,clean room,very close to airport,free shuttle bus very handy,will stay again

8.3 Abdul S.
April 16, 2014
Best hotel near airport & Disneyland for shopping
Cozy, clean, helpful staffs
It was great to stay in the hotel since it is just step away from MTR station and Citigate Outlets, also close to Disneyland. The hotel was so clean and cozy, with helpfull staff, esp the concierge men. Impressed with the aromatherapic scent in the lobby area.

7.3 Hui A.
Hong Kong
April 16, 2014
Very convenience
Convenience, new, close to shopping center
It's very good that they upgrade our room from standard to Executive Premier in order to fulfill our special request of room layout. Only problem is that we have to stay at the smoking floor which we find a gang smoking and playing cards a the lift lobby of the floor... but the hotel staff get them out very soon. The hotel is located at a very good location, near to airport, and a big shopping mall. Our family stay at here everytime when we go to the beach of Lantau Island.

7.7 Alisa C.
April 10, 2014
awesome shopping time
room size, location, comfortable bed
i like the room size of Novotel. it is one of the best compared to the smaller room size you will normally get in HK. I like the location as i stay in Novotel just to shop, shop and shop. Going to Lantau island is also extremely easy. The cable car station is just minutes walk away. Great hotel to stay a night or 2 for some sightseeing and shopping before you leave HK!

7 Dawn D.
United Kingdom
April 08, 2014
Close to the airport and Disneyland.
Location, breakfast and rooms
Nice hotel but way overpriced.. I kinda think breakfast should be included when you pay close to two hundred gbp. The hotel is part of the city gate outlet mall which has an mrt station so all in all it is a handy hotel for the start or end of a trip to Hong Kong but not great for seeing the actual city.