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Excellent 8.2
Based on 3501 reviews

Recent customer comments

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based on 3501 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
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YEE T. from Malaysia
Stayed one night in May 2014
Close to airport and comfortable room
Close to airport, free shuttle to airport, comfortable room
The hotel is located above the citygate factory outlet shopping mall whereby you can shop for many different types of branded goods at discounted price and there is also a huge supermarket right the ground floor of the shopping mall. The hotel however is located far away or close to one hour by MTR away from the city but very close to the airport. The hotel provides free airport shuttle which starts at 6am at every 15minutes interval. Hence, if you have a morning fight to catch this is the hotel that you should stay. The room is small but it is clean and comfortable. However there is no wifi in the room unless you pay
Reviewed May 25, 2014

Yee S. from Malaysia
Families with young children
Stayed one night in May 2014
It was a great stay & nice hotel
Near MTR. The hotel just beside the outlets shop. Also near to cable car station to Lantau island. The room is clean. friendly staff. Got a free upgrade room to executive floor.
Great hotel with 5 star service. Value for money.
Reviewed May 25, 2014

KONG A. from Malaysia
Families with young children
Stayed 2 nights in May 2014
Very convenient location to Disneyland and airport
Services are very fast frm reception, housekeeping and concierge. Have shuttle bus to airport and near to shopping outlets, Ngong Ping and Disneyland.
It's a great place to stay because very conveniet, clean and comfortable. Just that no wi fi in room and can't get in touch with family back home.
Reviewed May 25, 2014

Sarah M. from Australia
Solo travelers
Stayed one night in May 2014
Very good hotel, great position for stopover.
Position, nice room, good gym facilities
Very good hotel, great position for overnight stopover, easy to arrive from airport with luggage using free shuttle. Nice breakfast, good clean room. Helpful staff. I will recommend this hotel to my friends, and look forward to staying there again.
Reviewed May 25, 2014

Michelle S. from Philippines
Families with young children
Stayed 2 nights in May 2014
Comfortable yet the room was a bit small
Accessibility to Airport and other public transport, Nearby attractions & shopping
We had a pleasant stay at the hotel. You dont need to worry about your transfer from Airport going to the hotel. They've accepted and checked us even if we were there 5 hours ahead of the check in time. Accessibility to all public transportation such as MTR, Taxi and buses. The nearby attractions are wonderful, you'll reach the Ngong Ping 360 in 5-10 minutes by merely walking. The Disneyland is accessible via MTR in 15 mins only. Shopping was easy as you dont need to worry about carrying all your bags on any public transport as you can simply walk towards your room (savings ei...!). Thats it!!!
Reviewed May 25, 2014

Yuki Y. from Japan
Solo travelers
Stayed 2 nights in May 2014
Nice place to access shopping mall, city, airport
Location, beautiful room,
I had a great stay but a bit expensive. But I like that hotel.
Reviewed May 24, 2014

Ji W. from China
Families with older children
Stayed one night in May 2014
best stay for shopping in citygate outlet
location, cleanness, airport shuttle
Citygate outlet shopping centre is strongly recommended, so staying in Novotel here before depart is the best choice, 10 minutes free shuttle to all airport terminals. But a little bit expensive, wifi need to be paid and quite expensive.
Reviewed May 22, 2014

hock C. from Malaysia
Business travelers
Stayed 5 nights in May 2014
Clean, good location and convenient
Really great!
Reviewed May 21, 2014

SIEW S. from Malaysia
Stayed one night in October 2013
nice hotel
comfortable, clean, staff friendly
it was amazing stay .
Reviewed May 21, 2014

Leong S. from Singapore
Stayed one night in May 2014
Very enjoyable as we checked in early
Rooms were ready for check in Size of room was quite large compared to other HK city hotels Connection to citygate outlet for shopping
Enjoyable as room is big and spacious. Pool looks great from the room but too bad we did not manage to use it due to lack of time
Reviewed May 16, 2014