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Excellent 8.2
Based on 3467 reviews

Recent customer comments

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based on 3467 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Wai C.
Hong Kong
April 17, 2014
Very comfortable
Very clean and tidy

brendan H.
April 16, 2014
great location,close to airport
airport shuttle bus,close to airport,close to shopping centres
very comfortable,professional staff ,clean room,very close to airport,free shuttle bus very handy,will stay again

Abdul S.
April 16, 2014
Best hotel near airport & Disneyland for shopping
Cozy, clean, helpful staffs
It was great to stay in the hotel since it is just step away from MTR station and Citigate Outlets, also close to Disneyland. The hotel was so clean and cozy, with helpfull staff, esp the concierge men. Impressed with the aromatherapic scent in the lobby area.

Hui A.
Hong Kong
April 16, 2014
Very convenience
Convenience, new, close to shopping center
It's very good that they upgrade our room from standard to Executive Premier in order to fulfill our special request of room layout. Only problem is that we have to stay at the smoking floor which we find a gang smoking and playing cards a the lift lobby of the floor... but the hotel staff get them out very soon. The hotel is located at a very good location, near to airport, and a big shopping mall. Our family stay at here everytime when we go to the beach of Lantau Island.

Alisa C.
April 10, 2014
awesome shopping time
room size, location, comfortable bed
i like the room size of Novotel. it is one of the best compared to the smaller room size you will normally get in HK. I like the location as i stay in Novotel just to shop, shop and shop. Going to Lantau island is also extremely easy. The cable car station is just minutes walk away. Great hotel to stay a night or 2 for some sightseeing and shopping before you leave HK!

Dawn D.
United Kingdom
April 08, 2014
Close to the airport and Disneyland.
Location, breakfast and rooms
Nice hotel but way overpriced.. I kinda think breakfast should be included when you pay close to two hundred gbp. The hotel is part of the city gate outlet mall which has an mrt station so all in all it is a handy hotel for the start or end of a trip to Hong Kong but not great for seeing the actual city.

Adrian C.
April 07, 2014
Overpriced and disappointing internet not free.
Location near airport and Tung Chung train station
Not a bad stay, but room not brightly lit (I like bright main overhead lighting), and internet not included- all the 4-5 star hotels near the airport are like this- they gouge an extra HKD$100/ 24 hours for this privilege.

Pau O.
April 07, 2014
Great stay at Club Floor
Very good breakfast, love the Club floor with fast check in-out, a great place to stay if you like shopping at Tung Chung and visiting Tai-O or the big Buddha
It will be good to pay more and opt for the Excutive floor if you are leaving HKG late. Also, the breakfast spread, is one of the nicest! The Chinese section can be better, it is HKG after all. The service staff on the Executive door were all great and friendly. However, staff at the lobby area seems a little overwhelmed... The room was spacious ad facing the sea, great view. Shuttle service is provided as well if you are leaving for the airport, though one point to note is to be careful of your luggage. MIne was not secured and was flung around while the driver was making turns... Overall, it was a great stay, and will definitely come back again. It'll be even better if they can improve on the points above.

Chan J.
April 07, 2014
Nice hotel
Location, shopping, food
Everything's good, only one worst thing, no free wifi in the room. Good location, very near to airport, good shuttle driver, met the same driver in all my stay. (I stay twice in a week). Good place for transit flight. Very polite n good language skill staffs, fast registration. Room is nice, Eco evirooment. Easy access to city gate outlets, food n restaurant. The MTR is jz beside the hotel. Will stay again if I need to transit in Hong Kong .

Keng Y.
April 06, 2014
clean and good air