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Excellent 8.2
Based on 3476 reviews

Recent customer comments

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based on 3476 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.5

Kin C.
November 06, 2013
Nice stay with easy access to airport
Airport shuttle, city gate mall, bed
Hotel is very close to the outlet shopping mall, lots of food and easy access to public transport. I managed to have a late dinner at 12.30am at the nearby tusk way restaurant after I checked in. Hotel room was clean with a comfy bed but price per room night is very expensive, as is every hotel in HK. It's super convenient as my flight from Bali landed at almost 11pm and my next flight to Samui departure at 1705 the next day.

Scott A.
November 05, 2013
Comfortable and Centrally Located
Comfortable, Near Airport, Friendly Staff
Very convenient since its near the airport. Comfortable room, had a good experience.

Sin H.
November 05, 2013
Clean Airport Hotel
Clean, Quiet & Near to Airport
Generally okay if you want good access to airport, breakfast was good and hotel is right above the factory outlets and shopping mall

South Korea
November 04, 2013
Decent hotel near airport
near city gate center, provide shuttle service to the airport, near airport
Not bad overall, nice and comportable bed and has a nespresso machine. But the room is rather small and the value/money is not extraordinary.

jennifer P.
November 04, 2013
Fine, improve wifi and customer service
clean, nice design
the hotel is fine, called front desk several times to ask about the charges and tourist spots but noticed some are not that friendly, should improve customer service.. wi fi facility should not be limited in the lobby for few minutes..

Nini L.
November 04, 2013
Large Rooms, Close to Outlet
Location, Room Size, Room Design
Luxury hotel with large rooms, a feature not often found in Hong Kong. Located near the airport and right smack next to an MTR station and the Citygate Factory Outlet. A very short distance away from Disneyland and Lantau Island Giant Buddha. There's free shuttle to the airport. The only downside is there is no free wifi in the room.

Adam H.
November 03, 2013
Very comfortable room, just like a 5 star facility
comfort; free airport shuttle; adjacent to factory outlet
Overall it was a good one, however free wifi in the room would have been better.

Lih L.
November 03, 2013
We had a wonderful stay in this hotel
Free airport transfer, clean / comfortable room and located within a shopping mall with MTR right at the door step
We were definitely impressed when we first checked-in to our room. Large, spacious and comfortable room. Easy access to the Citigate Outlet shopping mall and not to mention the Tung Chung MTR station located almost right at the door step. The hotel also provided free airport transfer shuttle bus every 15 minutes. The only setback is the free wifi service only available at the hotel lobby and limited to 20 minutes usage. Overall, a very pleasant stay and thumbs up to the friendly hotel staff.

Eileen Z.
November 03, 2013
friendly staff, clean rooms and great shopping exp
great shopping experiemce amd helpful staffs
Very good as I was travelling with my parents and they love the environment. Clean and spacious room, comfortable large bed and bathroom.

Jonathan D.
November 02, 2013
very good experience BUT...
what i liked about Novotel Citygate was primarily its elegance and quality of service it boasts;its proximity to the MTR station and the mall was secondary.
We were booked for 4days 3nights of which every night I had to have the key card reprogrammed. Something quite irritating if you're really tired from going around the city and so looking forward to resting in the room. Another thing I didnt like about my stay in Novotel is that there was no complimentary wifi. The rates of the hotel could not be classified as a budget hotel. The price was more or less in the premium class and yet wifi had to be purchased separately.120khd/24hrs is what we say in my generation, "highway robbery". One last thing I didnt like was my being a member of accor hotel group was not considered because I made this booking through agoda. Why the discrimination?