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Excellent 8.2
Based on 3494 reviews

Recent customer comments

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Excellent



based on 3494 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
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LIU C.
China
July 28, 2016
Nice location
Location is pretty good. Staff is helpful.

Ng Y.
Hong Kong
July 28, 2016
Location
When the nearby mall is closed, it's quite difficult to get to the entrance. Didn't know the hotel room doesn't have any shampoo/shower gel until checkin.

Alan M.
United States
July 26, 2016
Great price and size for HK
Booked the hotel room for my mom when she came over to HK to visit. The room was not ready a 2pm check in so they upgraded my mom. Can't complain to that. The room had a beautiful view of the airport and mountains. Only bad thing was wifi costed money (rare in HK) but it is something we Americans have become quite accustomed to.

wisnu W.
Indonesia
July 26, 2016
Good Place to Stay
Very close to Ngong Ping 360, but no free wifi and movies channel

Kok C.
Singapore
July 25, 2016
Average
Near to airport with free shuttle transport. Cleanliness average and toilet bowl was chocked.

Kelly M.
United States
July 23, 2016
Dirty and Disappointing
Checked in on a HKG overnight layover and thought Novotel was a safe bet. To my surprise the room was very dirty. My covers had a big blood stain which I'm not sure how they missed it. That's just disgusting and very unsanitary. The toiletries were placed in a white plastic dispenser that was covered in dust and the dispenser alone looked as if it was never cleaned since grand opening. I have long hair but I found short hair in the tub and bathroom upon my arrival. This place is in a good location with the outlets but other than that, check in and check out staff were not friendly and had a short attitude when I called to complain. Just not a well kept property, esp if you're looking for something clean. I could have easily gone to Marriott HKG for the same room rate. They pale in comparison to the Marriott staff at HKG and property cleanliness. I don't plan on returning to Novotel city gate again.

Arnan B.
Thailand
July 21, 2016
Disappointed
We stayed in this hotel several years ago with very pleasure. But this time was disappointed. The room is old not well maintain, air-con is noisy during the night, staff is below standard.

Christopher M.
United Kingdom
July 20, 2016
Great if you need to stay near the airport
The room was very nice and modern, quite OK space for HK, and had a nice view. The location is close to the airport with a free shuttle, and it's walking distance to the Ngong Ping cable car station. It was perfect for my one day layover.

SUEN C.
Hong Kong
July 19, 2016
nice
very convenience

Roselyn D.
Philippines
July 12, 2016
excellent service
accommodating staff clean room nice view free shuttle from airport