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Excellent 8.1
Based on 2700 reviews

Recent customer comments

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Excellent



based on 2700 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.8
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.8
  • Food/Dining 7.3

Prapasri S. from Thailand
Families with older children
Stayed 2 nights in July 2014
Simple but nice
Staff, big bed and not too bad location
Reviewed July 23, 2014

Josephine S. from Malaysia
Business travelers
Stayed 3 nights in July 2014
Comfortable
Central located in the city
It is nice stay
Reviewed July 22, 2014

Anna N. from Singapore
Couples
Stayed 6 nights in July 2014
Centralized location, easily accessible to MTR
Centralized location, surrounded by good eateries
Fast check-in & check-out processes. One thing I must comment was about the staff service. The TV remote wasn't working, so we called for technician. Before technician left, I asked if there's swimming pool located in the hotel & I'm stunned that instead of answering me, he pointed to the phone & said " press 1 to ask"!! Come on!! Are you telling me don't know? Or you will only do what's within your job scope & refused to answer simple question like this? I'm really disappointed by his attitude. Next thing I want to comment was that the bed in our room has bed bugs & both my hubby & me got bitten quite badly during the last few days. We informed the staff & he's kind enough to suggest that they will ask room service to change the sheets, etc & offer a room change. But given the hassles & the fact that it's our last night, we decided to just stay on. Upon check-out, I thought out of courtesy, staff should have shown some concerns & ask if we are alright, etc but nothing.
Reviewed July 21, 2014

Kit L. from Singapore
Families with older children
Stayed 3 nights in July 2014
Fun and enjoyable
location, service and comfort
Enjoyable!
Reviewed July 21, 2014

Yiing F. from Malaysia
Couples
Stayed 6 nights in July 2014
2nd stayed in this hotel
good location, service good, clean, friendly staffs
2 years ago we stayed at this hotel. This time we have decided to stayed here again for almost a week. Overall is satisfied. Negative point is the in the middle of the mattress is getting softer and less supportive than the other parts of the mattress,in comparing of 2 years before, which was not really good for our back. The carpet smelled musty.
Reviewed July 20, 2014

Tan M. from Vietnam
Families with young children
Stayed 3 nights in June 2014
Reasonable price & good location
Location; Room facilities; Staffs
Good value hotel with convenient location
Reviewed July 19, 2014

Rebecca K. from New Zealand
Couples
Stayed 2 nights in July 2014
Very pleasant stay at end of 5 weeks on the road
Good room, good breakfast, location
Stayed for a couple of nights after 5 weeks in Europe. Apart from taxi driver having trouble finding hotel, the stay was very stress free. Great locatio to wander and shop. Lovely room of good size for Hong Kong, good shower, and staff. Overall a good hotel and worth the cost.
Reviewed July 18, 2014

Aimay C. from Taiwan
Families with older children
Stayed 3 nights in July 2014
Has a friendly atmosphere. Will come back again.
Easy access to public transportations, shops and restaurants.
Reviewed July 16, 2014

Aimay C. from Taiwan
Families with older children
Stayed one night in July 2014
Clean and comfortable room. Convenient location.
Nice king,sized bed. A21 bus from the airport stops at the hotel.
Reviewed July 16, 2014

Ferdy S. from Indonesia
Families with young children
Stayed 3 nights in July 2014
Ok
Locally centralized and good access Good breakfast Good service No facilities ; swimming pool, free wifi
Ok for families with young children Need to build more facilities for young children
Reviewed July 14, 2014