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Very good 7.9
Based on 1303 reviews

Recent customer comments

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Very good



based on 1303 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.9
  • Location 6.9
  • Room Comfort/Standard 8.3
  • Staff Performance 8.5
  • Value for Money 8.1
  • Food/Dining 6.8

8.8 Nur S.
Singapore
March 19, 2016
Simple yet thoughtful
The hotel was located between 2 MTR which was a good walk away. The staff was prompt on answering all our queries. The hotel was child-friendly such as providing plastic utensils for breakfast buffet. Also, the hotel was clean. Loved it.

10 kelly Y.
Singapore
March 16, 2016
Excellent choice of stay
Friendly service staff, near mtr, value for money!

9.3 Yuen L.
Hong Kong
March 15, 2016
good
location, service
good

7.6 Yin L.
Hong Kong
March 07, 2016
it's a bit far from MTR, but it's away from noisy
it's a bit far from MTR, but it's away from noisy

8.4 april E.
Philippines
February 29, 2016
We like it here!
The room was spacious and clean and the staff were very helpful and accomodating to our needs. The freebies (comfy slippers, free mini bar that gets replenished everyday, chips, mints, tote bag) that comes with the room was awesome! However, the location is a bit of a disadvantage since its not in the shopping and sights area. We also hope you improve on your room make-up, only the trash was taken out and the rest of the room was left as it is. But we had a good stay and will be back for sure!

6.8 Carley C.
Hong Kong
February 15, 2016
Birthday
Spent my birthday at Ovolo West as we previously reserved it on another day and had a good experience with the xbox! In general, Ovolos are good - and this one is the only one in Kowloon side and the other ones are either in Central or Southside. Price wise, I would say it's OK for Ovolo, but based on it's location, maybe an alternative would be cheaper? There's no room service, but there's a lot of free snacks in the breakfast area throughout the day. Not much to say we didn't use much of its facilities - xbox was rented out already, so we didn't have any. Good thing is they have an apple tv in all the rooms so you can easily purchase movies to watch. I brought dvds, however the machine didn't work at first & the technician came twice to fix it... One down side though... sadly enough, I couldn't light a candle on my birthday cake! So jokes... having been in the hospitality industry myself, it is quite sad to not be able to blow out a candle on my birthday - with this being said, I was told the fire alarms would go off - really? A candle? ... I even offered the receptionist to light it for me for a photo and I would blow it out immediately, but still no go... just wish we had a lighter, so maybe we could've done it without asking for a lighter - which is weird I guess, not even matches? They offered a bottle of wine for free, but we didn't drink it in the end as I don't drink alcohol.

8.7 Maureen C.
Philippines
January 21, 2016
Nice hotel
Clean, comfortable, with fast check-in and out
We arrived earlier than expected at this hotel so we decided to try our luck if we could check-in. The receptionist told us that the room was not yet ready but he allowed us leave our bags at the hotel so that we could start our trip around hong kong. We came back at around 10 pm and we were surprised but happy that our bags were already in our room. When we got to our room, we saw that everything was clean and fresh. We loved our stay there. It was a very comfortable hotel for our group of 5. We were also able to sleep well. The food was alright. There were eggs, siaomai, cereals, fruits, drinks, yogurt, bread and a variety of spreads. The same type of food was served everyday. More variations like the inclusion of rice could be a plus for us because my mother likes to have rice at every meal. The check out was fast and we were very appreciative with that. The place is surrounded with small restaurants and a mall is nearby. Though the location was not near the malls and other "to go" places, I would still highly recommend this hotel. If you plan to go to lantau island and causeway bay, you would find this hotel at the center of both destinations.

8 Dawn L.
Singapore
January 16, 2016
Comfortable Rooms and Great Staff
Rooms were comfortable and the Ovolo staff were great.
We booked 2 rooms and one had a funky smell in the toilet which permeated the whole room. The crew immediately helped us change the room with little fuss. Thanks! Food was good, particularly the breakfast and evening drinks. Overall, service is great!

8.3 Celest C.
Singapore
January 09, 2016
Value for money stay - recommend!
Loads of freebies, friendly staff & location
We booked 2 studios for 4 adults and 3 children. Each studio came with a queen sized bed, a single sized pull out and a long sofa. If we had taken the 3 bedroom room, it'll be a tight squeeze and sharing only one toilet will be a nightmare. Ovolo was a wonderful find for us. Situated in Sham Shui Po, Kowloon, we got to experience the local life. Nearby are the market, loads of eateries and malls for computer wares. There were so many food choices we didn't have to travel far to get good food. Check out Fuk Wing street for roast goose, dim sum etc. Walking from Sham Shui Po MTR to Ovolo with luggage can be quite challenging when the street is crowded with people. It takes about 10mins walk from exit C2. When you come out from the exit, you'll face Kweilin street. Continue walking down till end of Kweilin street where you will see Ovolo on your left (right in front of Ovolo is a raised Highway). If you take the Airport Express, I would recommend you to head to Nam Cheong station to avoid the throngs of people at Sham Shui Po station. Check out the direction using Google map. In Ovolo, each level has only one each of Studio, 3 Bedder & 1 Bedder. We stayed on the 21st floor. Traffic noise was not an issue but the walls & doors are thin so we could hear neighbors talking loudly through the door (outside & faintly from their room). Our room was clean & with free minibar top up once everyday, free wifi, free breakfast, free happy hour from 6-8pm (which we didn't make use of) and friendly staff...what else can you ask for? We'll definitely stay in Ovolo again! Recommend!

8.7 Angeline L.
Singapore
January 07, 2016
A Home Away From Home
Comfortable rooms, friendly staff, good location
I had a wonderful stay and your hotel has very friendly and helpful staff.