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Recent customer comments

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Very good



based on 4786 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 8.7
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 7.7
  • Food/Dining 6.9

8 Raveewan A.
Thailand
August 13, 2013
Great location
Great location, nice room, good service
Very good hotel, located in center of Kowloon, best place for shop and food

8 Christina J.
Singapore
January 13, 2014
Comfortable stay and friendly staff
rooms, location & facilities
centralize location with easy accessible to airport. Staff are friendly and helpful

5.3 Pei T.
Malaysia
July 20, 2013
Average experience, better hotels for this price
Centrally located (and I can't even thing of anything else)
1) Internet is chargeable (every 24 hours), and there is no wifi in room, only in lobby, so if you don't have a lap top, too bad 2)After I complained about point 1, they upgraded me, but the room is not great either, I think all their rooms look like it was out of 1990s. 3) The room's desk had 2 announcements, firstly renovation taking place (try to minimize noise), secondly water supply cut from 1.30-5.30pm 4) When I woke up, there was very fine white particles across my desk, across my laptop and luggage 5) told management about it, nothing they could do, just said 'sorry' 6) I left the hotel for work at 9am, came back at 3pm, my room still wasn't made. The management proceeded to make it more uncomfortable for me by calling me and saying 'we can clean the room anytime you want', slip more paper saying the same thing under my door - I had a telecon from 3-6pm, very disruptive. No I won't stay here again.

10 Maribeth L.
Philippines
July 20, 2013
A very nice hotel yet affordable,nice location too
Very good location, near mtr & shops, love ur sheets
Relaxed! Feels like home. Rooms very clean. Hope you can add WI FI

7.7 EMILY W.
Australia
July 27, 2013
Good location friendly customer service
clear, busy, and yuming fresh food
Overall everything were pretty good. It would be better if they could provide at least the free wifi (internet access)

3.3 johanna U.
Philippines
July 18, 2013
NOT TOURIST FRIENDLY : STAFF ARE RUDE
LOCATION. THAT IS ALL. DIRTY ROOM AND UNFRIENDLY STAFF
1. NO WIFI. : AGODA SAID THERE IS WIFI BUT THERE WAS NONE WHEN WE GOT THERE. THE STAFF RUDELY TOLD US THAT THIS IS BEC LOCALS HAVE DATA PLAN. WHAT ABOUT US TOURISTS? HE SAID IT IS NOT HIS PROBLEM. IF WE WANT PAY 80 HKD FOR WIFI ONLY IN LOBBY AREA, NONE IN ROOM WHICH IS FINE BUT AFTER PAYMENT. WIFI SIGNAL WAS VERY WEAK. AGAIN STAFF SAID NOT HIS PROBLEM. STAFF SAID IF WE BOOK THRU AGODA, NO WIFI. IF WE BOOK THRU THEIR WEBSITE, THERE IS WIFI. I JUST CHECKED NOW IN AGODA WEBSITE AGAIN: IT SAID Wi-Fi in public areas... 2. DIRTY ROOM : WHEN WE GOT TO OUR ROOM, THERE WAS GARBAGE FROM THE PREVIOUS CUSTOMERS. WE STAYED THERE FOR 3 NIGHTS AND STILL IT WAS NEVER CLEANED. 3. STAFF VERY RUDE AND UNHELPFUL. THEY SHOULD CONSIDER A CAREER CHANGE. ONE WHERE THERE IS NO PEOPLE SKILLS NEEDED. 4. NO COMMENT CARD ON ROOM TO ADDRESS OUR ISSUES. CERTAINLY NOT KEEN TO TALK TO THE UNFRIENDLY STAFF SO WE HAD TO JUST CHARGE IT TO EXPERIENCE. I WAS DISAPPOINTED. 5. I HOPE AGODA CAN SEND SOMEBODY TO DOUBLE CHECK DETAILS OF HOTEL BEFORE THEY POST ON WEBSITE BEC IT REFLECTS BADLY ON THEM. VERY VERY RUDE STAFF. DIRTY ROOM GOOD LOCATION OVERALL: BAD DECISION TO BOOK HERE.

8 Bell K.
Hong Kong
August 07, 2013
The room is really large enough
Closed to the shopping malls, the room is large enough to contain 3 people

5.7 Hang T.
Macau
July 15, 2013
no wifi in hotel room.
i don't like this hotel. no need room card to access elevator?
bad location for hotel entrance. No wifi inside hotel room. gym room very small. nice interior in hallway but old carpet inside the room. room was not clean, found some "hair" in bed. saw some "working girls" going up to the room.

6.3 Vince T.
Singapore
July 24, 2013
No frills hotel. Affordable and well located.
Location, Clean, Convenient
Situated right at the busy street, however get noisy at night. Clean and reasonable hotel. Great location for tourist to come shopping..

10 CHONG M.
Singapore
October 07, 2013
great hotel with perfect location
strategically located, good hotel service, near to all major shopping malls.
pleasant stay at hotel with fantastic service from the conceirge team.