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Very good 7.8
Based on 5635 reviews

Recent customer comments

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Very good

based on 5635 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.2
  • Location 9.0
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for Money 7.6
  • Food/Dining 6.8

John S.
United States
January 24, 2015
Short 3 day stay
location, location, location
OK stay, very busy hotel so don't expect early check in. Bell Service was slow had to call to get luggage sent up. Access for large luggage is cumbersome unless you use bell service. Didn't try the food room was adequate , clean and staff was efficient. Metro, bus service, taxi access is excellent!

KokChuan T.
January 22, 2015
Excellent location
Spacious room, near mtr and airport bus stops at Prudential building
Superior room does not come with any complimentary mineral water or wifi. Perhaps they should provide free wifi instead of free newspapers. A bit inconvenient if you have to hand carry your big luggage up the narrow escalator. Spacious room compared to others in the area. Near to night market and eateries.

Brunei Darussalam
January 22, 2015
What I feel about my stay at Prudential Hotel
Location, room size is fine and clean
The hotel location is fantastic but the view is bad. Room is big and clean.Lobby at the 2nd floor is not convenient. I have to bring my own luggage up to the lobby for check in and no staff give a hand. The staffs at the lobby or reception is not so friendly. The most disappointed thing is NO FREE WIFI and DRINKING WATER. This is the basic complimentary items with the same range of hotel. General info such as the timing and the price of airport transfer shall be provided.

Michelle T.
January 22, 2015
Good Location, aging facilities
Convenient location, good (paid) wifi, large room
Pleasant stay, efficient housekeeping services

Malahayati M.
January 20, 2015
In desperate need of an upgrade
location location and location
When i first entered the room, i felt like i was in the 90s. the room was really old and every night before i slept, I smelled something musty that probably came from the bed/ pillow/carpet (could not figure out where it came from). the view from outside the window was not very attractive because i got the room facing a really old government flat block. If you have to stay here, maybe get a room facing Nathan road.

Chia S.
January 19, 2015
Value for money
location, price and clean

Li L.
January 18, 2015
HK Yummy Food
Convenient location; Sheltered from rain once in MTR; value for money
I requested for high floor during booking, but was given a low floor upon check-in.

Hong Kong
January 18, 2015
good hotel
good price big room good for shopping

Jacky O.
January 17, 2015
Prudential hotel
Location, just above Jordan MTR. The room is quite cozy and there is ice cream and ramen just below the hotel.....
I am just gonna to say the bad things coz I have already mentioned the good things above. Firstly, I requested for queen bed but end up getting two super single bed, I have to sleep alone. I request for them to switch me to another room when available throughout my 5 days stay and they told me that have but only smoking area and thats it.. no further assistance. One of the lamp beside the bed cannot be switch off. I have to remove the bulb. The hotel is not kids friendly as the shower head is fixed to the wall. Can't bath for my little girl. When leaving for airport, I ask the bellboy to help me get a cab. He just say "wait outside" and continue his own duties.

Bjorn R.
January 16, 2015
Good location and fancy glass elevator
The location, the breakfast and the service
Stayed there a few nights in Januari 2015. We got one of the deluxe rooms on level 11. Window facing east (back alley), the view was not spectacular but ok i guess. Rooms were small-ish, clean, furnishings somewhat outdated. They were doing some renovation on the same floor but the disturbance was minimal. We had looked forward to the roof-top pool but sadly it was closed for the season, the terrace was open though. Never tried the elevated viewing platform, but I suspect the view is slightly better from up there. The location of the hotel is very good. Just a few steps from convenience stores, MTR (Jordan), restaurants and shopping. Helpful staff when we needed it. Buffet breakfast in the restaurant Red Chimneys was good, selection of both western and asian dishes.