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Verified traveler reviews

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Very good

based on 6173 reviews
  • Cleanliness 8.0
  • Facilities 7.8
  • Location 9.1
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 6.9
  • Food/Dining 6.9
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Panduka K. from Sri Lanka
Business travelers
Stayed 3 nights in September 2014
Quality is poor
The room was not clean 3days . Even complain not done at time .. No customer service at all.
Reviewed September 21, 2014

john W. from Canada
Stayed one night in September 2014
assistant manager valiantly assisted
asst manager's diligent and caring effort in a difficult situation
My wife is deathly allergic to cleaning chemicals that mask smells. We arrive in HK near midnight. The hotel is aging; hotel housekeeping uses a lot of chemicals - my wife started to faint. There was nowhere else to go in a strange city, late at night, after 24 hours of air travel. Assistant Manager finally arranged for us to have a third floor room with a small outside area. My wife slept outside on cold concrete pavers. We paid a great deal of money for a very bad stay. I had given your website a request for no perfumes however this message was not passed on. This was an absolutely terrible stay. The Regal Hotel is aging, I appreciate that it is a cash cow in an ideal location for profitability however the entire hotel requires: a new HVAC system upgrade, replacement of aging interior finishes, a focus on true environmental awareness for hotel operations and maintenance. It also requires better mechanisms to meet the special needs of people with chemical sensitivities and allergies
Reviewed September 21, 2014

Edwina C. from Australia
Solo travelers
Stayed 2 nights in August 2014
Location of hotel is important
location is important for me; rooms are very comfortable; and when I have upgraded etc, I found the executive lounge excellent!!!
Very comfortable. I like to step off my plane and walk a short distance to my hotel without leaving the airport! I would not choose any other hotel now - so convenient when I have 1-2 days between flights between Australia and Europe/Asia. Staff are always friendly, room service is always prompt and efficient and I enjoy walking into the front lobby area after a long flight - tastefully decorated and cheerful.
Reviewed September 20, 2014

Robert C. from Canada
Solo travelers
Stayed one night in September 2014
over night stay on my way home from Mainland China
convenience to airport. multi restaurants, beds are very soft and comfortable.
Very nice and I met some new friends with the atmosphere of the executive lounge.
Reviewed September 18, 2014

Philip T. from Taiwan
Stayed one night in September 2014
Good, but can be improved
Reception, room, and location
Reviewed September 18, 2014

colin C. from Australia
Stayed 2 nights in September 2014
Breakfast could be better, not a good selection of
Location, easy to get to airport, pool
Staff very helpful. Breakfast not good. Need better selection of fresh fruits
Reviewed September 18, 2014

TAN H. from Malaysia
Stayed 3 nights in October 2013
Convenient and Clean
Convenient, clean, comfort
Very comfortable and convenient hotel. Very close to Exhibition center that we came for. Will come again.
Reviewed September 17, 2014

Tang M. from Malaysia
Solo travelers
Stayed one night in March 2014
Reviewed September 17, 2014

Fan S. from China
Stayed one night in September 2014
good hotel
good hotel
good hotel
Reviewed September 17, 2014

Phetcharat L. from Singapore
Families with young children
Stayed one night in September 2014
Location good for early flight
Room was big, paid for extra bed but did not come even after reminder.
Reviewed September 16, 2014