arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 6135 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 9.1
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 6.8
  • Food/Dining 6.9

Carolina T.
Brazil
November 20, 2014
Good location
Clean, confort and location
Very good

Vidal S.
Trinidad & Tobago
November 19, 2014
Stayed at the executive club with my girlfriend
afternoon coctail, the tv, the bed
Check in was fast for me. I upgraded to the executive suit for the free afternoon cocktail and also the king sized bed ( in case things got a little out of hand ). My girlfriend and I didn't bother to go to the restaurants at the hotel, we just took a 10 minute walk to the airport and got much cheaper food. The room facilities are better than acceptable, but not 5 star. The shower has a glass barrier covering only half the length of the shower, so some water might fall out on to the bathroom floor while bathing. The king sized bed is amazing, its soft and the wall by the bed head is padded. You get nice pillows as well with it. We didn't drink any coffee, but I saw it was complimentary, along with some light snacks and 4 bottles of water. In the end, I just staid for 6 hours and my gf overnight, but it was a pleasant experience, if not a little overpriced.

MATTHIEU M.
France
November 19, 2014
Location is best if you look for a transit hote
location
Great location, effective service, old style room, right at the airport, room service food not so great

Jacqueline W.
Malaysia
November 19, 2014
Executive Club rooms nice, other rooms worn
location, club lounge,
Booked a superior room but room was shabby with worn stained carpet. Upgraded to Executive Club which was good value with breakfast, coffee and tea, cocktails in private lounge.

Samson G.
Philippines
November 17, 2014
do not pay in advance
convenient for one day stay
Lately it is not good. I paid in advance for a superior room and they gave me a lousy room at the 3Rd floor. I rather not pay in advance so that I can complain when they will not give me what i requested for.

Wendy X.
Australia
November 17, 2014
bad room conditions! Bath fac not working at all!
close to airport

Ho L.
Macau
November 17, 2014
late check-in early check-out
location, check-out, room size
just a few hours sleep before an early morning flight, big room but seems a bit runout, price a bit high, ideal around hkd800 will be fair enough

Yu C.
Malaysia
November 16, 2014
Within walking distance to airport
location, great for late check in and early check out

Nee S.
Malaysia
November 16, 2014
Bad experience in Regal Airport Hotel
Front desk staff very good, quite clean & big
1st day morning I left my luggage at hotel & talk to frontdesk staff I will check in at night because going to sight seeing. When night time the staff told me no more room with large bed. After checked in, when taking shower the bathtub chocked, I informed housekeeping. 1 China lady came help me released the water but she said will fix tomorrow. 2nd day I called 0 to operators inform them to fix the bathtub & housekeeping for the room. When night time I came back but nobody fix the bathtub & housekeeping. The service really really bad. When I check out, I told the duty manager all my experience; they should improve the service !

AI T.
Singapore
November 16, 2014
Good for transit
Convenient for transit purpose, spacious room and clean
No doubt it's convenient for transit purpose and the room is spacious and clean; beds and pillows are comfy. However, the bathroom is rundown; water pressure not strong, shower foam is too small bottle, not enough for two persons used. No free Wi-Fi in room.