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Very good 7.8
Based on 3211 reviews

Recent customer comments

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Very good

based on 3211 reviews
  • Cleanliness 7.8
  • Facilities 7.1
  • Location 8.8
  • Room Comfort/Standard 7.7
  • Service 7.7
  • Value for money 7.4
  • Food/Dining 7.1

Chung C. from Hong Kong
Families with young children
Stayed 7 nights in June 2014
Room, service and location
Reviewed October 14, 2014

CHAN M. from South Korea
Business travelers
Stayed 2 nights in October 2014
The hotel staff were kind but the room wasnt clean
It was good location and checking in and checking out was fast. Staff service was good but the room was very old and not clean at all. Especially the bethroom was not clean enough.
Reviewed October 14, 2014

Wong T. from Macau
Business travelers
Stayed one night in October 2014
Modern hotel with excellent service
Clean, modern, classy
Location probably the best part about Regal Hong Kong Hotel. Everything perfectly tailored for a perfect stay, both for business and leisure. Also pricing is well balanced by services and facilities. Strongly recommended!
Reviewed October 13, 2014

Mark L. from Philippines
Business travelers
Stayed 3 nights in February 2014
My home in Hong Kong
Location, cleanliness, staff
Reviewed October 10, 2014

Ming L. from Malaysia
Business travelers
Stayed one night in October 2014
Robertlo's hotel review
Locations is great
Great and good service
Reviewed October 08, 2014

Jennifer N. from Canada
Business travelers
Stayed one night in October 2014
Great location
Rooftop pool, speedy staff services, location
Reviewed October 06, 2014

Jeffrey H. from Australia
Business travelers
Stayed 2 nights in September 2014
The hotel quality matched the website
Staff, service, location
Reviewed October 05, 2014

Alan J. from Canada
Families with young children
Stayed 4 nights in August 2014
Excellent Standard
Location, standards and staff
Very good location and high quality rooms. The breakfast was excellent and with a great view of the city
Reviewed October 05, 2014

Emanual C. from Singapore
Solo travelers
Stayed one night in September 2014
Pathetic staff performance
Location, Decent room
The stay at the Regal HK Hotel was not a pleasant one. I arrived way earlier than the usual check-in timing. Therefore I was pretty hopeful to get a room to wash up as I had just arrived from the USA. I was told that there was no rooms for early check-in so I was told to come back around 10-11am. I was wandering around their lobby for a place to sit and there was no actual waiting area to rest upon except for a lounge which was still closed at that time. I went up to their 31st floor seeking for a waiting area and was told that I can obtain a drinking coupon from the reception and wait at the lounge. While waiting at the lounge, their 30 mins complimentary internet was used up. I tried obtaining a internet code from them while waiting for the room but denied and was told to pay for it myself. Eventually the lounge opened and I ordered food etc. After eating, I returned to the reception to ask for the room as it was already 10.30am. I was told that there was no room still and was told to come back around noon. After 30 mins I returned again and was told that there was room for check-in but it was on the executive level and was told to pay for the upgrade. I was disgusted. If it was in the US, based on a 5 stars hotel, they would have upgrade u on a complimentary standard for waiting so long and they didn't even provide the drinking coupon on their on accord. For a 5 star hotel, this wasn't the service that I was hoping to receive. I am completely upset with their staff's behavior which are rude and impatience. I will really think thrice about returning to any of the Regal's hotel the next time I visit HK again soon.
Reviewed October 02, 2014

Brett O. from Australia
Families with young children
Stayed one night in September 2014
Convenient, friendly staff, roof pool with views
Location, pool, staff
Reviewed September 30, 2014