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2015
Very good 7.4
Based on 8224 reviews

Recent customer comments

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Very good



based on 8224 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 7.1
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.9

yeung L.
Hong Kong
March 28, 2015
good
near river side have good biking path, many restaurants, room is good
quiet good, but decoration is already old and shower tap have problem. but arrange fixing is quite quick

Gordon C.
Canada
March 26, 2015
Room's too small, bed is cheap and hard.
Convenience for getting foods and transportation.
Rooms show on advertising were big and clean, but it turned out little dirty and small. Arrived early, we waited there 2 1/2 hours and lined up 3 times in order to get our room keys. Location is not too bad, it's convenient to get foods around the hotel. Bus stops are a block away.

Pek L.
China
March 25, 2015
Comfortable
comfortable, clean and good service
Overall is good

waikeen T.
Singapore
March 25, 2015
good
good

danny C.
Hong Kong
March 25, 2015
good hotel in good location
good location , quiet but close to public transports , staffs good and flexible service in spite of rush peak period in check in and out , good size room and air cond . Many different types of restau
Excellent

Craig G.
United States
March 24, 2015
A place I would enjoy going back to again.
1) The amenities of the hotel are too numerous to list, 2) the staff were numerous and helpful, and 3) located near transportation and many local businesses and shops
I realized that I was in a very good hotel and it was worth the money spent. I had more square footage than many families have in Hong Kong. I think it is one of the nicest locations in all Hong Kong and New Territories because it is along the river. The room very clean and comfortable. The choices of restaurants in all prices was very good. Although I only spoke and understood English, the staff were able to communicate very well. I did have to pay $120 HKD for 24 hour blocks of internet. The signal of the wi-fi was very good. I was even able to pick it up along the banks of the river in front of the hotel...nice!!! I enjoyed it being close to to many businesses and shops. And, there are numerous buses just steps from the hotel, including the A41 which goes to the airport and I took. If I were to stay in a hotel again, this is the one.

Mei L.
Taiwan
March 24, 2015
satisfactory
Staff performance, room and food

Hong O.
Malaysia
March 24, 2015
spacious room
spacious room for HK standard, friendly staff, plenty food choices
Overall stay is pleasant. However the free shuttle bus to Shatin station is put to a stop and the tour group patron could be noisy sometimes

Hoi L.
Hong Kong
March 24, 2015
good
good
Good

Carlo S.
United Kingdom
March 23, 2015
Regal Riverside Hong Kong - Family of 4
1) Price was very competitive, 2) staff were friendly and professional and 3) 20% off vouchers for hotel restaurants
We are a family with 2 young kids and originally booked a superior room with a double bed. At check-in, the receptionist upgraded us (without us asking!) to a room with an additional single bed so we could sleep more comfortably and did not have to all squeeze into one double bed. The room itself was on the 16th floor, inside was a bit worn and it was small such that the bathroom was separated from the main room by just frosted glass - so not a lot of privacy. One thing to note is that on Agoda's website, it advertises free wifi at the Regal Riverside. Technically, this is not wrong. In reality, the free wifi is only for 30 minutes each day in the hotel lobby. You cannot get free wifi in the room - it will cost you 80 HKD for 8 hours or 120 HKD for 24 hours. For some reason, hotels in Hong Kong tend not to offer free wifi (unlike the US) so if there's free wifi on offer - there may be a catch. When we asked the hotel, they said that they don't offer free wifi to any of their agents and to take it up with the people we booked with i.e. Agoda. However, since they did upgrade us, I didn't want to make a big fuss. And like I said, the wifi is technically free - even if it's only for 30 minutes and not in your room. So just wanted to make other folks aware of this (minor) issue.