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2015
Very good 7.4
Based on 8226 reviews

Recent customer comments

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Very good



based on 8226 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 7.1
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.9

SO Y.
China
May 14, 2016
Average
Staff OK, location OK. Fair

Sheila N.
Philippines
May 06, 2016
Love this Hotel
The staff were so helpful and the place clean with all amenities. We were able to avail of their shuttle service at the airport but it was pretty far from the airport since it can only be accessed from their airport hotel. But we were guided and helped by their staff so it didn't take us long to get into the shuttle. They provided us with location maps to help us navigate the City and directions on how to go to our tour destinations. They clean the rooms and provide clean towels everyday. They also gave us 4 bottled water everyday in each room.

Richie W.
United States
May 03, 2016
stink hotel
You can smell the urine odor as soon as you step out of the elevators. Carpets are hardy shampooed on the hallways and guest rooms. Some toilet bowls leaked and bathrooms are hardy mopped. I stayed in three different guest rooms and they all stunk. Management tried to help but the issues remained. They are many deferred maintenance issues as well. I have never seen any big hotel that is so poorly managed. Transportation is a big issue if you want to go to the central area. You have to transfer a few times and the cost adds up.

sawong W.
Thailand
April 29, 2016
bad
cut rate

Xiaoming Z.
China
April 26, 2016
Ok
Ok

norman L.
Hong Kong
April 26, 2016
hols
Good hotel, but needs a little bit of upgrading and refresh bar area. We come here every year when we come to HK, but we will look at another hotel in future as the hotel was not up to previous years standards. Needs a revamp and to refresh the whole hotel's décor and staff attitude

Wee K.
Malaysia
April 25, 2016
disappointed
location too isolated

CANH H.
United Kingdom
April 24, 2016
80%
very good

soulikone T.
Laos
April 24, 2016
Quiet room good view
Breakfast jest Simple, close to Public bus stop,

Richie W.
United States
April 24, 2016
The Dirtiest Hotel Ever
Cons: Bathroom stinks, toilet bowl leaks, uses seawater for flushing, manay many deferred maintenance, lousy food in hotel restaurants and neighborhood eateries. Location is in the middle of nowhere. Needs to take a bus to the Shatin Station then take a train to MTR Station. You transportation cost will be more than the savings on the rooms. Staying in a more convenient location will save time and money. Pros: good sized rooms, nice staff, fast elevators, good in room air conditioner