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2015
Very good 7.4
Based on 8219 reviews

Recent customer comments

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Very good



based on 8219 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 7.1
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.9

Maria P.
Philippines
November 18, 2014
Service was good but not exceptionsl
Service staff were courteous and helpful

elaine T.
United Kingdom
November 18, 2014
disappointed
location, price, easy access to public transport
I've stayed in the Regal hotel before and came back because of good expereince in the past. But was quite disappointed with the service of the staff this time and felt like the hotel was looking quite shabby in comparison to the other hotel in Shatin. It was also very noisy. My mum had told them she had lost her bag and it could possibly have been in the previous room she stayed in and was trying to locate it with asking staff and they were not helpful at all. They said they had not found it when they were cleaning the room. A few days later she noticed her eye cream was missing and decided to contact the staff 1 more time before she was preparing to check out the day after to see if they found it and her handbag. They were very rude to her and come up to the room and checked through all her luggage and yet they could not find it. A few hours later they called up and asked if she would like to report the incident, but she did not feel the need, a few minutes later they showed up with her hang bag and said it was in the previous room after all. No apology at all.

Kee L.
New Zealand
November 17, 2014
good location
cleanliness, friendly and handy location

Arun V.
India
November 15, 2014
highly recomended
cleanliness, staff and reasonably priced
Very comfortable

Hok F.
United Kingdom
November 15, 2014
Massive room, good value
Huge room, massive bed, good value

Debby S.
Hong Kong
November 14, 2014
Friendly staff, good service
Friendly staff, good service
They upgraded my room when I check in there. The room was clean and nice. Staffs are helpful and friendly.

Soh M.
Singapore
November 14, 2014
Away from city but good for food lovers
Away from crowd, nearby local eateries, by the river
Room and location is very good. walking distance to MTR, about slightly more than 10 minutes away. You will love or hate this hotel, due to its staffs. But then again, don't expect service crew in Hong kong to be friendly in the first place. Room is big enough, clean, housekeeping is efficient, but sometime needs to request them for full sets of amenities. even thou i brought my own for use, does not means my family don't need them. Staffs do get lazy at times.

Cheuk H.
Hong Kong
November 14, 2014
Recommended hotel
Nice staff, comfortable environment, good dining
Nice view, comfortable environment, various types of restaurants, 20 mins walking distance to a big shopping mall, fair price.

Mei I.
China
November 14, 2014
near shopping mail
near shopping mail
near shopping mail

sheng T.
Malaysia
November 13, 2014
Very nice hotel but a bit far from town
clean comfort and nice view
Is a good hotel to stay for a short vacation but location a bit far from the town