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Recent customer comments

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Very good

based on 8157 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 7.1
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.6
  • Food/Dining 6.9

May 18, 2014
Room is large but not very clean
room is large and good children playing area

7.3 Lin E.
May 18, 2014
Comfortable stay
Modern, big rooms, easy access
The room was big and modern. However, location is not that central if you are a first time tourist wanting to visit the usual spots. Near the Shatin racecourse and one of the biggest malls in Hong Kong though. And not that far from the Nathan Road shopping area via taxi or MTR.

9.3 Jane T.
Hong Kong
May 12, 2014
pleasant, comfortable
value for money; good location; friendly staff
Perfect. Sheets are clean; a four star hotel with five star quality

7.3 Lin E.
June 05, 2014
Pleasant stay in modern hotel
Modern, clean, accessible
It was comfortable staying at the modern and clean room. Good size and easily accessible by public transport. Away from the main tourist areas of HK though.

8.3 Wong F.
Hong Kong
May 10, 2014
great experience
Big room, comfort and good view
It is a good experience, there is a good view with comfort room

May 19, 2014
Expensive breakfast not included.
Big room. Clean.
Poor staff service. You have to call 3 times to get an answer for a request of a bottle of water.

4.7 Abdel F.
August 01, 2014
bed pillows and floor no moquetes

6.7 Sharoyn N.
May 15, 2014
comfortable and relaxing
the large bed, the front desk staff and the scene bar singers
Very enjoyable, the front desk staff were very attentive, the hotel is a bit far out of the main part of hong kong. The restaurants in the hotels need to work on their customer service and english.We were there to join a large group for a sporting event so it served it's purpose but Hong Kong as a tourist atttraction has alot to be desired compared with other countries services here is terrible..

6 Elvire G.
May 21, 2014
not great, but good value for money
big room, free snacks and drinks for the rooms on executive floors, nice swimming pool
Smooth and quick check-in and check out. Executive club room is big, with a big bed and large window. But no bathrobes, no iron, no q-tips and no razors in the bathroom, when you would definetely expect them. the swimming pool looked nice, unfortunately it was raining during our stay. The fitness room is well equiped! You can walk from the hotel to the museum, the Buddha temple and a huge shopping mall. Good value for money, but if we ever stay in Shatin again we will probably spend a bit more and try another hotel.

8.3 Hyesun C.
South Korea
June 14, 2014
relaxing in quiet surroundings w/ reasonable price
1. large enough room compared to other hotels in HK.