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Excellent 8.3
Based on 1066 reviews

Agoda Verified Reviews

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Excellent



based on 1066 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.8

Angelyn L.
Singapore
March 13, 2015
Petty Hotel = Petty Staff
Bed, Pillow, Location
i have many pleasant experiences with Royal Garden Hotel on different occasions until the recent stay. unfortunately for me, during my recent stay in HK the weather is considered rather cold for me; so i needed to boil sufficient hot drinking water in order to keep myself warm at ease, in order to prepare for the nightfall i called up the house-keeping to request for 2 bottles of water, the staff (she said her name is Petra) answered my call, instead of trying to understand my situation for putting up this request, she suggested that i can go drink the bathroom Tapwater instead. This kind of replied/suggestion coming out from a hotel claiming to be "5-Star" standard hotel is really something NEW to me. Throughout my business travels, i have been guest to numerous 5-Star hotels like Langham Place, Hilton, Fraser, Pan Pacific, Sofitel, Sheraton; upon similar situation the house-keeping just proceed to send up the bottles of water as per requested with NO question asked; none of the 5-star hotel ask me to go drink Tapwater instead. In conclusion, for this recent stay, i was indeed very "Impressed" by the standard of services provided by Royal Garden Hotel claiming to be 5-Stars hotel but not performing to what they claimed to be.

ENNJOONG Y.
South Korea
February 24, 2015
Clean and spacious Bathroom, comfortable bed, comf
Clean and spacious Bathroom, comfortable bed.
Clean and spacious Bathroom, comfortable bed, comfortable bed lining.

firas A.
United Kingdom
February 08, 2015
great location Kowloon side
Location clean location
it was a great stay i got upgraded just because they dont have smoking rooms in the hotel so they offered me a free upgrade so give it a try when you check in. any way as it is they dont have smoking in the hotel.

Angelyn L.
Singapore
February 02, 2015
Perfect and comfort stay
Clean and spacious Bathroom, comfortable bed, comfortable bed lining
Having stayed in numerous different 5-Stars hotels; Royal Garden Hotel still remains my top list for having the best services and most comfortable room in HK; comfortable bed and bed lining; strong water pressure, spacious room layout. Perfect stay!

Ernest N.
Singapore
January 31, 2015
Short business trip in Hong Kong
Centrally located in Tsim Sha Tsui, really friendly hotel staff who speaks great English, and proximity to the boardwalk.

Lee L.
Malaysia
January 31, 2015
Pool & Gym under renovation
Big room, clean room & good location
It was an enjoyable stay in Royal Garden. Only two things that disappoint me is that the pool & gym are closed for renovation during my stay. The room have no view, the opposite building cover up the whole view.

Ebrahim B.
United States
January 23, 2015
very nice/comfortable
rooms,staff,assistance

SANGWON L.
United States
January 22, 2015
smells of cigar...small space...
location
Are u sure this is premier triple room..?...smell of cigar...

Salah A.
United Arab Emirates
January 01, 2015
The hotel under constracthion
Clean
It was not so good because the hotel is under construction and the room are small

Khaled A.
United Arab Emirates
December 31, 2014
hotel is very good location and modern wide lobby
nice smell wide lobby..whole building
It was fantastic