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Excellent 8.3
Based on 1086 reviews

Recent customer comments

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Excellent



based on 1086 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.8

Elyse N.
Hong Kong
July 07, 2014
Pay to suffer. Unprofessional front desk service
can I say none
I was greeted by unfriendly and unreasonable staff when check in. There was confusion between my ID name and registration on agoda and they ask me if I can prove myself as the payee - a genius question that I never asked by any hotel staffs worldwide before and it really shocked me because they insist as a "standard procedure". If there is any doubt I think it is better for the staff to check internally instead of arguing with client on the front desk with a rude manner! It is terrific to be greeted by a poker face in a five star hotel! Amazing experience indeed. The room is just standard but not worth for money. Bed is OK yet small with no view at all. Curtain in the washroom is smelly obviously they do not have a strict standard on maintaining the room facilities.

ADELINE L.
Singapore
June 25, 2014
Good location and room space with comfortable bed
Location, big room and comfortable bed
Hotel comfort was standard of 5star hotels with comfortable space and beddings. However, housekeeping staff were careless in replacing shower products and inattentive to the point they left a half,drunk complimentary bottled behind thinking it's fresh. Did not clear my food packaging even though it was obviously done. Generally recommended hotel for shoppers as it's rather near shopping area, with local cafes within walking distance.

Maeve C.
Malaysia
June 25, 2014
comfort, convenient, quality
food, staff friendliness, location
Enjoyable stay in this hotel.

Maeve C.
Malaysia
June 25, 2014
Clean, friendly staff..great food
Close to shopping areas, nice rooms and restaurant
comfortable room, friend staff. Execellent!

Maeve C.
Malaysia
June 25, 2014
cosy, convenient, clean
room cleanliness, location and service
execellent!

HAIM D.
Israel
June 24, 2014
the hotel is beautiful and the service is perfect
great growe, beautiful view, every detail is taken care
Very nice although the pool was not working and we got to know it just in the check in - to late. The crew is very professional and nice, if you are Jewish the give you 'goy of shabat'to take you to your room . Also, Beit Habad is 2 minutes walk.

Tony H.
United Kingdom
June 21, 2014
It was an enjoyable stay.
Service was good, food outlets, and attentive staffs.
Royal Garden Hotel is a first class hotel. But disappointed no iron and ironing board in our room as after traveling clothes get creased and iron is badly needed which I expect in a five star hotel. Apart from that Deluxe room we had was very good. Room maids are attentive as were all staffs in the hotel. I recommend this hotel. Thank you AGODA for your recommendation.

Erik T.
Indonesia
June 20, 2014
ok
ok
ok

Neo L.
Singapore
June 18, 2014
Good location which is near to mtr and avenue of s
Wonderful access to club room with free beverages and foods. It is not so crowdly and a place to relax
Wonderful and comfortable to rest during the night and not so noisy

Neo L.
Singapore
June 18, 2014
Room is big and spacious
We stayed at crown room with free handphone to use and take out during our stay. Staff is friendly and helpful by allowing us early checkin
Great. Free access to club room with free flow wines and foods