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Excellent 8.3
Based on 3423 reviews

Recent customer comments

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based on 3423 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for money 8.1
  • Food/Dining 7.5
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Kathleen P. from Singapore
Families with young children
Stayed 5 nights in December 2015
To Improve room comfort
Hotel Room Bed needs to be change as it is sagging...
Reviewed December 10, 2015

ricky T. from Hong Kong
Families with young children
Stayed 2 nights in December 2015
enjoyable stay
good location, good environment and value for money
Reviewed December 09, 2015

Deborah T. from Singapore
Families with young children
Stayed 5 nights in November 2015
Comfortable stay with friendly, helpful staff
Accessible, Confortable, Helpful staff
Wonderful experience
Reviewed December 09, 2015

John M. from United States
Stayed 7 nights in November 2015
Great Location
Location, Large Rooms, and Value
Great location with MTR and bus station at the hotel. Rooms are large by Hong Kong standards. Food in the hotel is more expensive and isn't as good as all the restaurants in the attached mall. Don't bother getting a room rate with included breakfast.
Reviewed December 08, 2015

wong S. from Malaysia
Families with young children
Stayed 4 nights in December 2015
clean, friendly staff, near to shopping mall
we stayed in this hotel 4 night, good location for shopping, dinning and near to mtr station. the staff are very frendly. overall is good.
Reviewed December 08, 2015

Ka L. from United Kingdom
Stayed 5 nights in November 2015
Great Service~ will visit again
great value for money, good location, friendly staff
Enjoyed our stay very much. Great location. Good security. Loved free wifi and no limit for devices unlike other hotels. Although we could hear noise from ppl in corridoors. Daily room services to tidy room, and refills on essentials. Kettles and minibar were great for a nice cuppa tea after long day out. Provided hair dyers etc. Could do with another electric extension cords as limited socket available. Overall, excellent service, value for money, will recommend and re visitn
Reviewed December 05, 2015

See L. from Singapore
Families with older children
Stayed 4 nights in November 2015
excellent hotel stay
the hotel is located in.a great locayoon
Reviewed December 05, 2015

Chua W. from Singapore
Families with young children
Stayed 4 nights in November 2015
Clean, accessible to New Town Plaza
Accessible to New Town Plaza and other shopping complexes through 3rd Floor. MTR Shatin is nearby with food eateries. Gymnasium and a great swimming pool.
It was a fantastic holiday in Royal Park hotel with the free shuttle services to other prominent places. A41 public bus will bring travellers directly to the hotel front. Taxi is available in wee hours of morning. Family room comes with two queen beds and ample space to place luggages.
Reviewed December 05, 2015

Koh H. from Singapore
Families with young children
Stayed one night in November 2015
Value for $
convenient, express bus to Airport and near to Shenzhen
Reviewed December 03, 2015

Marilyn C. from United States
Stayed 2 nights in November 2015
impressive hotel
spacious, clean and excellent staff
I was very pleased with the room I got, It is spacious, clean and comfortable. the staff are very friendly and helpful. They all have excellent attitude which I was surprised because most people in big busy cities such as HK can be mean and rude. The hotel was located next to a mall so finding food is convenient.
Reviewed December 01, 2015