arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type

based on 3278 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Staff Performance 8.4
  • Value for Money 8.1
  • Food/Dining 7.5

United Kingdom
May 29, 2016
It was very good!
I did not know they require 1000HKD deposit. I think it should be mentioned prior booking!

9.2 Vera L.
May 17, 2016
Overall is perfect
My first time stay in i know is quite far to city,but hotel do provide free shuttle service.Its very convenient. The hotel is connected with the mall and MTR station. It very easy to access to anywhere. Room is nice and will stay again next time.

8.8 Wing C.
Hong Kong
May 11, 2016
Nice software but old hardware
Nice location and service, but old equipments in the room.

8.4 Mauricio B.
United States of America
May 07, 2016
Great hotel / good price / excelent location
See comment above

8 Oi C.
Hong Kong
May 06, 2016
Convenience Place
Near shopping mall & MTR station. Good for business travel.

9.2 HUI C.
May 05, 2016
Spacious room
Spacious room, easy access from the airport, walking distance to mtr, room is clean and comfy. Satisfied

8 Raymond H.
Hong Kong
May 08, 2016
Everything was fine

8.8 Henry Y.
New Zealand
May 05, 2016
Good choice
Nice and clean,well maintained.

8.8 christina Y.
United States of America
May 03, 2016
Convenient Location @ Sha Tin, HK
My family stayed 4 nights at the Royal Park Hotel. My husband and I usually stayed at the Hyatt Regency Hotel located at the University MTR station. This time we picked the Royal Park Hotel mainly because it offers a family room with 3 twin beds and the price is very reasonable comparing to the Hyatt Regency. The location of the hotel is excellent. There are many high quality restaurants near the hotel with a short walking distance. The Royal Park restaurant on the first floor of the hotel serves an excellent Dim Sum dishes with 20% discount if you are the guest of the hotel. Crystal Pearl is across the street from the hotel, Din Tai Fung, the famous Taiwanese Restaurant is on the right corner on the first floor of the hotel. There are also many eateries in the Sha Tin Mall. There is a bus #A41 from the airport that takes you to the front of hotel. It only costs HK$22 per person( get an octopus card from the MTR counter located at the center of Hall A), and the ride is about 40 minutes. (Get off the plane and exit Hall A and follow the bus sign and take the bus.) The entrance of the Sha Tin Park is located on the left on the first floor of the hotel. When we were there on April 20th, the park had a BonSai Exhibit in the park's gallery. It was an excellent, awesome surprise to see so many BonSai plants in the garden. There was a toilet flushing problem in our room. My son called the main number. A housekeeper responded immediately and came to our room to check for the problem then she referred the situation to the engineering dept. A repairman came right away and changed a new flushing gesture right away. The whole process took less than 10 minutes, it's extremely efficient. It was a good choice to pick the Royal Park Hotel this time for our HK trip. We will definitely stay in this hotel when we visit HK in the coming years.

6 Shuk K.
April 25, 2016
Good location
Good location