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Excellent 8.4
Based on 12856 reviews

Recent customer comments

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based on 12856 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.5
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Soo W.
January 01, 2016
Overall good
Cleanliness, security & location

Boon Y.
January 01, 2016
Pleasant Stay for Family with Young Children
Nearby Shopping Mall, Cleanliness & Helpful Staff
Overall is a pleasant stay at this hotel. Strategic location within the famous street (Ladies Market) and eatery (Kam Wah Cafe, Yee Shun Milk Company etc). Connecting bridge to Mongkok MTR & Prince Edward MTR not easy to be find. Security check at the entrance lift but the security check at health room (a.k.a gym & swimming pools entrance) makes me annoying as these places can only enter by access card. Room is OK but the maintenance of the room need improvement as the down light on top of written table and bathtub keep malfunction. Pillow & mattress is too soft makes me felt uncomfortable. The carpet between 2 mattress is wet (I thought is cold due to winter time) during my first day stay. WiFi is not FREE and the TV program is too limited.

Joanna C.
January 01, 2016
Good service and convenient.
Clean, good location and many food options.
The service staff were helpful and Alex very kindly helped us carry our luggages up onto the K5 shuttle that we took to go to the airport. They even helped us arrange for order and delivery of some cookies we wanted to order. The room itself was very clean and the cleaning ladies were happy to attend to our requests. However, the bed is soft but that boils down to individual preferences as we have hard mattresses at home. Also, sound proofing is not 100% and we could hear people in the neighbouring rooms talking if they were doing so a bit louder than usual. Food in the hotel is quite good though pricey. Since the hotel is linked to MOKO, there are other food options as well.

kaye B.
January 01, 2016
Comfortable Luxury
Staff on Club Floor,Location & Furnishings
Perfect, except we were disappointed there was only wine & beer at happy hour time.Every other club rooms we have stayed at had spirits on offer

Yiming Y.
January 01, 2016
Value for money
Location, size of room, and well appointed room
Pleasant. As it was adjacent to a popular shopping mall, this added much convenience for families travelling with young children. For adults, it was a good place to chillax as well.

Joseph V.
December 31, 2015
Always stay at this hotel when on business. Good location, comfortable big room.

Joseph V.
December 31, 2015
I always book this hotel when I'm on business trip to Hong Kong. Good location with big rooms.

Jenny K.
December 30, 2015
Nice hotel
Clean, nice hotel and good location
We had a pleasant stay at e hotel. Hotel is quite new looking and room is clean and comfy. It is very near to Mongkok East MTR and hence is very convenient. Will stay there again for our next visit.

Jenny T.
December 29, 2015
A valuable stay!
location, food, facilities
A splendid stay with Royal Plaza Hotel! Hotel staff has prepared a birthday cake (half kg blueberry cheese cake) for us to celebrate for one of us. We are so happy and satisfied during the stay. I will definitely stay with Royal Plaza Hotel again!

Janice T.
December 29, 2015
Cleanliness, location and connection to a shopping mall
I love how convenient it is with a shopping mall connected to the hotel. We even managed ro catch a movie after we checked out and had time on our hands. The staff are knowledgable and can communicate well in English. Only disappointing issue was there wasn't a Christmas countdown party at the bar on x'mas eve.