Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good

based on 3952 reviews
  • Cleanliness 7.3
  • Facilities 5.9
  • Location 7.8
  • Room Comfort/Standard 7.0
  • Service 7.0
  • Value for money 7.2
  • Food/Dining 6.3
Sort by

Ying T. from Hong Kong
Solo travelers
Stayed one night in July 2015
Worst experience ever.
We have requested for one DOUBLE-BED in the booking section. And upon check-in, the staff told us "yes, your room is equipped with a double-bed". We were disappointed to find out it was actually two twin beds pushed together. We requested to change the room, and of course, the staff told us all other rooms are full-booked. The room is tiny and filthy. The bed sheets were not properly cleaned and smells. I would not recommend this hotel to anyone who would like a comfy stay. Cheaper and better options are everywhere. Plus you will have expects your roommates to be loud, noisy, non disciplined.
Reviewed July 27, 2015

ka N. from China
Stayed one night in July 2015
Room furnitures are dilapidated
convenient, fast, convenient
the room offered is much smaller than i reserved on the net and is two separate beds instead of one large. The lightning is a bit dim and the furniture is dilapidated , the air con is nosy. For the light switches installed above the front of the bed, it is really annoying becasuse it can be easily turned on/off when i lean on the pillow. Also the two lamps attached on the wall also slight above the front of the bed are complete nuisance. When u yawn and stretch your body , you must hit the lamp.
Reviewed July 27, 2015

Joanna I. from Philippines
Families with young children
Stayed 2 nights in July 2015
unpleasant stay
front desk officers not nice, you know that they are talking about you. they laugh at you as if you're not there.
Reviewed July 22, 2015

Lo E. from Hong Kong
Solo travelers
Stayed 4 nights in July 2015
it is ok
there are ok
Reviewed July 16, 2015

DEREK H. from Canada
Solo travelers
Stayed one night in July 2015
Location is the only thing I like about the hotel
1) I know most people now have smart phones and use applications like whatsapp and wechat to communicate, but I do need to make a few phone calls some time and there is no reception in my room 1701. My friend couldn't reach me because my cell phone doesn't work in my room. 2) When I checked out, the front desk called the house keeping lady to make sure I didn't consume anything from the fridge in my room. However, it took the house cleaning lady almost ten minutes to confirm there is no charge in my room, I personally think the process took too long.
Reviewed July 14, 2015

ka W. from Hong Kong
Solo travelers
Stayed one night in June 2015
good location
good location and cheap
room is too small and the condition is not so good
Reviewed July 07, 2015

Tak C. from Canada
Solo travelers
Stayed 3 nights in June 2015
room too more
Reviewed July 05, 2015

chau H. from Hong Kong
Stayed one night in June 2015
The room had a bad smell
baf smell, simple breakfast
Reviewed June 25, 2015

Sharena S. from Philippines
Stayed one night in June 2015
Nice hotel but got issue on cleanliness
Near train station, good breakfast, nice city view
Bad comments: - Room looks old. - You can hear the noise on the other room. - The towels were a bit smelly. - I also seen a roach inside the room that's why I assumed the room was not properly cleaned. Good comments: - Accessible (train station, mall, commercial area) - Nice breakfast - Approachable front desk staffs - No charge for Early check-in - Room was provided with a phone with 3G which you can carry out of the hotel.
Reviewed June 25, 2015

wilma P. from Philippines
Solo travelers
Stayed 6 nights in June 2015
Nice Hotel and Friendly staff
1. The staff were very helpful and gave good recommendations for travel when required; 2. Value of the money; 3. Good Location near MTR and other areas.
Had an overall wonderful stay at this hotel. Staff is friendly. Breakfast was awesome fresh breads,eggs and sausage! Lots of variety of teas and coffee!! Very great way to start off your day! Hotel is in close proximity to MTR, restaurants, and shopping mall. Would recommend this hotel to anyone!
Reviewed June 24, 2015