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Recent customer comments

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Very good



based on 3923 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 5.9
  • Location 7.8
  • Room Comfort/Standard 7.0
  • Service 7.0
  • Value for Money 7.2
  • Food/Dining 6.3

Bruno S.
Brazil
May 02, 2014
No seriously bad surprises, but won't stay again.
close to local restaurants, shopping areas and easy access by public transportation
Arrived with 2 customers with luggages, no one helped or even opened the door to us, since the staff was busy with their mobile phones. After a chaotic check in among a noisy group of Chinese tourists that arrived shortly after me by bus, we got a sewer-smelling bedroom with humidity stains on the wall and carpet. Paid US$100 more for an upgrade (not really an upgrade, just a decent room), waited for 20min with all my luggage in the humid corridor of 11th floor until they came to an agreement about which room I would go to. They would not give me the key until I pay for my upgrade and I had no credit card with me at the time. Had to leave my 2 customers there and walk 15min to find an ATM to pay cash. Breakfast was OK, overall experience was very unpleasant. Wouldn't stay again.

HISANORI N.
Japan
May 01, 2014
Good
Location is good.
I want to stay there again.

Dina P.
Russia
May 01, 2014
Pretty good, but a little bit far from the center
Clean, helpful staff, easy to get to the airport
I stayed in this hotel in April. A big plus of this hotel for me was a shuttle bus from/to the airport (not expensive and very comfortable). Room was tiny but clean and cosy, all necessities were provided. Staff were helpful, answered all my questions. Location is good: just 5 minutes to the MTR, many food places and shopping area around, but as for me pretty far to get to the center. But hotel is good and worth of its money.

ENRICO R.
Philippines
April 30, 2014
Good Vaue for Money
Location, friendly and attentive staff and cleanliness
Our stay was good overall, the staff was friendly and always willing to help. They always cleaned the room and re-stocked our supplies whether we asked or not. Good value for money. Metro Railways Station was a block away and very accessible from the hotel.

Rex F.
Philippines
April 29, 2014
Blessing from God!
near shooping, lots of good restaurants nearby, and accessible to mtr
Every year or sometimes twice a year we visit Hong Kong, and we always choose silka far east as our hotel everytime we're in Hong Kong and we are happy everytime we stay and even recommended it to our friends. Unfortunately this time it was not what we expected. Our room was dirty and smelly, we asked if we could transfer to another room but front desk is unhelpful, overall we were disappointed with our stay. We are considering on staying on another hotel next time we visit Hong Kong. We hope they could consider on listening more to their loyal customers next time so as not to loose customers especially loyal ones.

David A.
Indonesia
April 29, 2014
Easy to access many public transportations
The best 3 things about this hotel are centrally located in the one of the emerging district of Hong Kong, Tsuen Wan, easy to access public transporations and surrounded by many local restaurants
It is an amazing hotel with very friendly staff and the location of the hotel was very close to many local food sellers and also very close to MRT and bus stop, which is located in the front of the hotel.

ka W.
Hong Kong
April 29, 2014
A budget stay
close to local shops, close to local restaurant, convenience
A budget stay, pretty cheap compare to the others. Close to local shops and restaurant.

michael C.
Canada
April 28, 2014
basic room in hong kong
location, clean
room was ok... nothing special.. area was ok for shopping locally

KangQI P.
Singapore
April 24, 2014
Comfortable rooms
Shuttle service to mongkok and tsingyi. Clean rooms.
Frontdesk manager are not that friendly towards hotel guests.

CHUNG Y.
Hong Kong
April 22, 2014
so far so good
simple, clean & convenient