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Excellent 8.3
Based on 4346 reviews

Recent customer comments

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Excellent



based on 4346 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.8

fenny C.
Malaysia
September 18, 2014
good to stay
location, breakfast and staff
Room are clean. Location good

CHAN I.
Macau
September 17, 2014
Location, location, location
Location, location, location
Upon check in, receptionist seemed lacking of smile, after I found there is no bathtub in guest room, the receptionist only said suit got bathtub but never quoted the upgrade price actively, I don't think the hotel is trying to make me to have interest to pay for upgrade. I have security concern that I was told the complete room no. when I got the key card. only one gimmick surprised me that it has smartphone for me to use as mobile wifi and make local call instead of using my own one, location of hotel is good, 7-11 and restaurants are all around. Upon departure, I stored my baggage at the counter, the receptionist never asked any transportation arrangement/booking nor offered any umbrella for typhoon and rainy day even I was about to go outside from hotel...

wing W.
Hong Kong
September 17, 2014
The Luxe Manor
Good

Cindy C.
United States
September 16, 2014
Weird, awful view, 3 star service
Wireless Local phone and wifi to go, shower and towel.
Not pleasant with their service all around. The door man would not even help you with your large suitcase for a lady hotel guest. Even the taxi driver commented their lack of porters service。

CHAN I.
Macau
September 16, 2014
Room feature not complete
Location, location, location
First time to stay in 5-star hotel with NO bathtub & bathrobes & no ice bucket. Main door cant be closed automatically, need to push it to close. Bed sheet got stain right at the middle but they didnt notice...

YITING W.
China
September 16, 2014
Location is good
service, breakfast, check in/out efficient
Not bad, just a little bit noisy at night, probably because of the air conditionor

Yik L.
Hong Kong
September 15, 2014
unfriendly night staff
location, location, location
Location is unbeatable. Unfortunately, I checked in at night and was greeted by staff whose facial expression resembled those of mother in laws. Rooms were of reasonable size but the decor might not suit everyone's taste. Overall it was clean but our bathroom was clogged and it drained very slowly. We had the room at a discount so I guess I can't complain. The morning staff when we checked out was friendly and efficient. Lab Made ice cream next door was able to help assuage the unpleasantness of the previous night a little bit.

Jason C.
Singapore
September 15, 2014
Good Value For Money
Location, Price. Comfort
Would have been better if the room was bigger but the fact that this is Hong Kong, relatively smaller hotels than other countries at that price range is pretty much the norm. Love the location and good value for money considering where it is located.

Desmond Y.
Singapore
September 14, 2014
Nice beds
Location , food
Very nice the staff very helpful

Ben L.
Hong Kong
September 14, 2014
Service, cleanliness, facility
Quality service