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Very good 8.0
Based on 509 reviews

Recent customer comments

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Very good

based on 509 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.3
  • Location 8.5
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 7.5
  • Food/Dining 6.8

8 David C.
March 24, 2015
Location is Everything
Location, size, comfort
Wonderful experience. Close to everywhere I needed to get to. Great access to MTR. Very modern and clean room and facilities. Breakfast choices modest but adequate. Would stay again, especially because of the location in the heart of Sheung Wan.

6 Pak L.
Hong Kong
March 23, 2015
Good Room Good Location Bad Staff
Size of room, location, quiet
Apart from bad staff manners, everything else was good

8.3 Alan T.
March 22, 2015
Great location but need a more distinguishing sign
Location, free mini bar and free phone.
Generally enjoyable. Phone with data service is a bonus and highly useful.

5.7 jae P.
South Korea
March 19, 2015
Not bad
Employees were great.

9 Heather S.
United States
March 12, 2015
Boutique, nice color scheme and view.
Location, view, originality
Short stay with decent breakfast included. Lovely large bed with bathtub. Would stay again for a better price.

5.7 LEI L.
March 10, 2015
The Mercer Hong Kong
Many restaurants around the hotel, near MTR, near Ferry Terminal

8.3 Christian G.
March 10, 2015
Nice hotel for business travellers close to Centra
Close to MTR, Central and Airport Express in Walking Distance, nice clean room
The staff was very nice and helpful, They arrange early check-in on request and the room is clean and very comfortable. The booking package included free usage of minibar!

8.7 Nigel L.
March 06, 2015
Excellent and convenient!
Location, service, value for money
The hotel itself was good. I have no complaints except housekeeping overlooked refilling a couple of items (all important coffee fix), once. On check-in, the reception was accommodating enough to allow us to check-in just slightly (1 hour) earlier and they were highly courteous. The reception offered to hold our bags whilst waiting for the room to be ready. The room was larger than expected and comes with complimentary mobile (free calls to selected countries and free wifi which you can tether for use with your own mobile phone). The hotel itself has free wifi as well. Both have decent speeds. The bathroom was equipped with a shower head, a rain shower and a bathtub. The kitchen has a minibar (complimentary), a Nespresso coffee machine with 3 capsules complimentary per day, a wide selection of teas from which to choose and a microwave oven to heat up food. The room has a dining area, living area with couch and a separate bedroom with study table. The plug points are 240V and thoughtfully provided with a multi-point gang socket (if you have many chargers) and includes 1 converter. Two 42" LED TVs can be found in the room. The living room unit has a DVD player attached to it. The room itself has views to the north and the west but the view is nothing to shout about. You just see other buildings. No views of the harbour are available from this hotel but does not make the stay any less comfortable. Breakfast spread was rather limited but an (weak) effort was put in to vary the range offered on a daily basis which proved to be rotational over a period of 5 days. The bacon (Pork) and scrambled eggs were a standard feature. The hams and the cheeses were rotated. There's Dim Sum available as well as breakfast cereals and also a small salad spread. Overall, the food is satisfactory. Overall, the stay was good! Outside noise eg. roadworks, road cleaning and traffic was not heard from up on the 17th Floor.

9 Yong H.
Hong Kong
February 19, 2015
good location and near sheung wan MTR
good location and near sheung wan MTR

3 David K.
February 16, 2015
Very Disappointed
I left 30 minutes after checkin I was so disappointed, I travel very frequently to Hong Kong and at this rate you can get much better. There is barely no reception, no help for the luggage, no service !! rooms look worst then on the picture. Big Disappointment, they won't see me there anymore !!