arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 7.9
Based on 7132 reviews

Recent customer comments

Filter by traveler type
Very good



based on 7132 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.5
  • Food/Dining 7.2

Jonathan A.
Philippines
June 25, 2013
average
location location location
clean but really small rooms

Elizabeth C.
Philippines
June 25, 2013
Good Location with Equally Dismal Service
Just the location
Location is good, BUT SERVICE IS NOT AT PAR. When I booked, I specifically requested for 2 rooms with double beds. Hotel information said that check-in time would be 2 PM We arrived around 12 noon. Decided to leave our luggage and come back around 2 PM to check-in. She got our passports and reiterated that we requested for 2 rooms with double beds. After keying our information to their system, she informed us that check-in time would be moved to 3pm since the housekeeping was not yet done preparing the rooms. There was no issue there as long as we get our 2 rooms by 3 PM and the staff said yes. Unfortunately after that, she said there were no rooms with double beds available. How could she say the room was not yet done with housekeeping (the reason why they moved check-in time to 3 PM) if to begin there were no longer rooms with double beds available? She offered twin beds and I just said fine After lunch, we returned around 3 PM expecting to get our room keys only to find out only 1 room with twin beds was available. It was a total disappointment. I asked what time would the other room be available? She said they would call and inform us. When we saw the room, it was really small. It could only fit 2 people, and barely a space more for our luggage. 4 people fitting in a really small room, with hardly a meter of legroom. I called the front desk to ask what time would the second room be finished, and they said that they would check with the housekeeping and would reconfirm. We called again and the front desk said it would be available an hour. We waited, but there was no call at all. We left the hotel almost around 5. We returned to the hotel around 11 PM. And I was already not in a good mood because of the delay. I was willing to be understanding until one of the front desk passed me to one of their male staff. I was conveying my complaint, which they said would be an hour after 3 PM. And when he answered back he was raising his voice. He said there must have bee

Anson C.
Hong Kong
June 24, 2013
clean and tidy room
clean, quiet and tidy

Hang T.
Macau
June 24, 2013
very nice
clean, nice room

Billy L.
Hong Kong
June 24, 2013
Good place for shopping and sightseeing
Near China HK City for visitor to China by ferry is very convenience
I booked this hotel for my colleague from UK. They are very appreciate this hotel close to China HK City ferry terminal.

Ng W.
China
June 24, 2013
Nice Place
Convenience, Room Rage is reasonable, Clean
It is near the shopping centre in HK. Besides, it is very convenience to take the ferry to Macau.

Mara R.
Philippines
June 24, 2013
Good and Bad
Hi-speed internet, location, hotel view
Good 1. Hotel room is spacious and clean 2. Hi-speed internet 3. Staff at the concierge were very helpful 4. Good location if you want to shop and eat at good restaurants (i.e. Ebeneezers, BLT burgers, Delicious Kitchen) Bad 1. When we checked-in, we were not advised that renovations was going on. When we complained about it, no apologies was said whatsoever. We are paying good money to stay in that hotel, the least they can do is apologize. 2. Staff still do not have good language skills

KIRBY S.
Philippines
June 23, 2013
Dissapointed with the late check in.
Location, clean room, price.

KIRBY S.
Philippines
June 23, 2013
Pleasant stay but a bit disappointed
Location, location, location
We had a pleasant stay like always but this time we were disappointed by the service. we had to wait till around 5pm to get checked in.

elly Y.
Indonesia
June 23, 2013
Great view and facilities
Good quality restaurant, close to shopping area, fast room service, easy access to public transport, great breakfast,high speed internet
Good quality restaurant, close to shopping area, fast room service, easy access to public transport, great breakfast,high speed internet