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Recent customer comments

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Very good



based on 1298 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.4
  • Location 7.2
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Barry D.
United States
October 27, 2014
A good spot.
Price. Dining. Comfort.
I would return. Accepting the relative remoteness of the location, all else is quite good. Hotel has a young, hip vibe. Service is really good and the free transportation to Central Station is a major +. The restaurant is really good. Food is quite good, service too and the "family style" restaurant encourages relaxation and conversation.

Ethan C.
Malaysia
October 25, 2014
Fantastice Service
food, room, location
Stay was awesome, everyone was very friendly and helpful when we approach the counter. My choice of stay for my next visit

Michael C.
Ireland
October 24, 2014
Fine, would return
Comfortable, Clean, Quiet
I did not spend much time in the hotel. My room was comfortable, clean and quiet. Breakfast was not included and sounded expensive, so I went to the McDs across the street for coffee and breakfast.

Teo Y.
Singapore
October 21, 2014
all under one roof
clean room, location and friendly staff
Overall ok, except the room is too small fitting in a queen size bed. Not much room to move around. But due to lobby at 1st floor, not enough hotel staff station on ground floor if needed help on luggage upon our arrival and checking out.

Stephen G.
United Kingdom
October 17, 2014
A good base
Clean, comfortable, handy for trams and buses
Enjoyed our stay at Hotel Jen. Name changed from Traders during our stay. Didn't try the food in the hotel as we ate out with friends. If you have children with you McDonalds is almost next door and a seven eleven round the corner. Just two criticisms. Hotel transport doesn't go all the way to the airport, just as far as central MTR. However bus that goes to airport is cheap and close to hotel and taxis are not expensive. Pool is on the rooftop but was closed one evening and the following day due to a private function. Not good for hotel guests. May have been associated with the hotel name change celebrations, I don't know. Maintenance is good. We reported our fridge as not working, it was changed within an hour. We would recommend this hotel.

KEITH M.
United Kingdom
October 13, 2014
A Reasonably Priced Hotel in the Western District
Friendly, helpful staff. Convenient for public transport. Clean and contemporary.
We needed a hotel close to Kennedy Town, and the Hotel Jen fitted the bill perfectly. We booked a Club Room on the 22nd floor with harbour view. The room was of average size, but contained all the necessary conveniences, with a comfortable bed. We enjoyed the great views of activity in the harbour. I would have preferred a separate bathroom, rather than the bathroom being integral to the room, with the wash basin being immediately on the left as you entered. It seemed an unusual arrangement. Access to the top floor Clubroom, with breakfast and complimentary evening cocktails was included. There was a fair choice of reasonably tasty options for breakfast. For other breakfast options, 7-11 and McDonalds are a few steps away. Trams and buses are close by, as are a couple of shopping centres. Housekeeping is of a particularly high standard. There is a free hotel courtesy bus to Central, which we did not use, but which is extremely convenient nonetheless. I would definitely book this hotel on future visits to Hong Kong Island.

Richard L.
Hong Kong
September 22, 2014
Bad staff performanc
Convenient location
Bad staff performance. I checked in at 4pm. Staff asked me to wait. After 15 min, I follow up and the same staff asked me to wait another 15 min because of full house yesterday. What concerns me with your hotel's full house? I only want a up to standard service.

Priyank S.
India
September 18, 2014
Awesome!
Price, staff, interiors

Lo C.
China
September 01, 2014
hong kong hotel
clean tidy and efficient
great

william B.
United States
August 30, 2014
Great inexpensive choice for business travellers
location price convenience
been staying here for years since before traders took it over - very convenient clean if on HK island side for work and not working for a large corp