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Recent customer comments

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Very good



based on 1295 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.6
  • Location 7.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Mukti M.
Australia
August 16, 2014
Nothing to complain about
breakfast, view, clean
This was the second time that I have stayed at traders shangri-la. Rooms are small but clean and comfortable. Has a small but well equipped gym. Pool was being renovated at the time. Upgrading to have breakfast in upstairs area is recommended.

SWEE T.
Malaysia
August 09, 2014
satisfaction
location, accessibility to convenience, clean room
Satisfied. Room Wifi not stable with frequent disruptions. Carpet at room corridor needs change. Bus shuttle from HK Central st.to hotel is not docked at the lower floor and needed to look out in the drop off main entrance. Could miss this hourly shuttle in the late morning and afternoon.

Chew H.
Malaysia
August 04, 2014
Comfortable Hotel
Staff Helpfulness Cleaniness and Cozy
Good and nothing to complain about.

KUO Y.
Taiwan
July 22, 2014
GOOD
FOOD . GOOD VIEW . GOOD ROOM

cyril H.
Switzerland
July 22, 2014
clean, good condition, swimming pool
swimming pool on the roof, the executive floor with free food and drinks, shuttle to central
swimming pool on the roof, the executive floor with free food and drinks, shuttle to central

Sum M.
Malaysia
July 02, 2014
good stay and pleasant environment
clean, nice and good service
good environment,pleasant stay & happy

Boon L.
Malaysia
June 29, 2014
Great
Service Good nearby restaurants
Good , quiet and clean. Should have in house local hongkong cuisines

Hemant N.
India
June 26, 2014
Neat tidy hotel
Pricing Location
We had a good stay at the traders , smallish rooms but comfortable and excellent value for money

Chris R.
Australia
June 23, 2014
good value for money
Staff, room comfort, free shuttle
Friendly staff comfortable room and the free shuttle service - every hour from Hong Kong station so dont get a cab

Pei J.
China
June 22, 2014
The Worst Experience Ever
Traders Hong Kong is not good in any aspect . We arrived the hotel at 1:30 am and were sent to a smelly room with a shabby bathroom. We booked the room half a month ago and made full payment then. We specifically requested non-smoking room and told the hotel we were about to arrive at midnight. People at the front desk didn't say a word before we got into the elevator and found out by ourselves that our room is on a smoking floor. We returned to the front desk and requested to be changed to another room. The manager, without even checking the booking system, told us this is the last room available. Wendy then very "nicely" sent a cleaning lady with an air fresher spray to the room. We tried to understand, ok, the hotel was not obliged to meet our requests. BUT, we got angry when we got into the room and saw the bathroom. I would like to share some pictures with you if I can. That is not a bathroom of a four star hotel. Imagine a sink and a toilet seat of a public toilet of an old building. That's what we have there. We returned to the front desk again. Ms Wendy Leung, again, told us there was nothing they can do. That was the one last room. She also emphasized that the room was indeed what we booked. It must be some information on Agoda's which misled us. We had no idea if she herself even believed what she said, but we found her not making any sense at all. It is NOT a guest room of a four star hotel and we are NOT fools. We don’t care whether it is the last room or not. All we want is a room that meets four star hotel room standard and fair services of a Shangri-La managed hotel. It is the hotel's responsibility to manage its bookings. Why its guests should bear with the consequences of their mismanagement. We would like to write to and call the general manager of the hotel and find out whether the room we stayed is a real guest room or just a employee rest room that Traders sells to its guests sometimes when they run out of rooms.