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Recent customer comments

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Very good

based on 1295 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.6
  • Location 7.2
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

8 chunwah L.
February 23, 2012
spacious room but location bit away
nice decor,spacious room with harbour view
stayed 3 nights in feb. very impressed with the simple decor and spacious layout. rooms very new and well lighted with good west harbour view. wifi available with compliments from hotel. found hotel a bit far away from central but there are many modes of transport available from tram cars to buses. very convenient despite its location, among old residential apartments. convenient with many eateries nearby. lee fromm singapore.

9.3 Kuo-chang C.
February 23, 2012
Great service and reasonable price
Very new and clean
The hotel and room is one of the best choice in Hong Kong in terms of it's value of it's grade. I have been traveled between Hong Kong and Taipei for more than ten years. It is perfect for business traveler like myself. The only inconvenient thing is it's location. It is a little far away from the central like ten minutes taxi and that is why the price is reasoable.

6 Won A.
South Korea
February 22, 2012
Clean with nice breakfast but location was so so
breakfast is great and room very clean
Rooms are clean but very small. Breaskfast is great

6.3 Won A.
South Korea
February 22, 2012
Clean hotel with nice staff and wifi service
breakfast and nice view
The hotel used to be zen hotel before. The rooms are nice and clean. Friendly staff as well. Bed and breakfast in hong kong is hard to find

9 Nathaniel V.
February 18, 2012
Great Hotel for Lovers
Big Bed, Great Amenities, Convenient
the room is very nice and clean. you have a lot of choices for breakfast. location is very close to restaurants, mrt, and street. good value for money.

7.3 Arno L.
February 04, 2012
Nice hotel a bit off the centre on HongKong Island
Small but comfortable room, small pool on the rooftop, view of HongKong bay, good connection via tram
friendly personnel, the shuttle bus is useful when going back to airport with liggage otherwise the connection by tram is quite convenient and of course much more frequent

7.7 Carlos S.
United States
February 04, 2012
Clean hotel with warm service.
i like the cleanliness...
the night we arrived at the hotel was a good experience. we were able to checked-in smoothly. the staffs were friendly and attentive. the room were we stayed at was kind of small but it's clean. the buffet restaurant at the second floor was not bad but need to improved the's an average restaurant. but i like it for its cleanliness. the location is good for those who like to dine outside. a lot of restaurant, shopping center and gorceries nearby. over all i like and i enjoyed my stay.

9.3 Syanni A.
January 28, 2012
Fitting of Shangri-la's Five Star reputation
Best Service Staff Ever!
Though quaint, the modern-styled guest rooms are very clean and comfortable. The amenities in the room are complete, while the hotel staff are by far one of the most courteous and initiative team I've ever encountered! The location is rather far out in Western Hong Kong, but nevertheless, the transportation system in Hong Kong is undoubtedly convenient. There is no train station (MTR) nearby but tram stops are right by the street corner. Taxis are also fast and relatively cheaper than most countries. The famous pubs in Lan Kwai Fong is only a few minutes away as well! By taxi: To Kowloon (15mins) -- ~HKD80 (Inclusive of over-the-ocean toll fare of ~HKD45) To Central (CBD) (10 mins) -- ~HKD60 To Airport (30 mins) -- ~HKD350 In addition, there are also free hourly shuttles to Sheung Huan (CBD) and shuttle to the airport (HKD150/ person).

6.7 Jessica T.
United States
January 25, 2012
clean and modern but very small rooms!
Location, service
The hotel staff was very friendly and went out of their way to help with taxis and providing maps for directions. Though I didn't use the room for much else but sleeping it was quite small--for two people and their suitcases it would be too small but for one person it was just fine. The rooms are clean and modern with fantastic city views.

8.7 Melvyn L.
January 19, 2012
Good service and quite convenient
Good service, Central, not overly crowded, good food in the vincinity
communication is easy as hotel staff are bilingual. service is prompt. location not overly crowded, nice location.