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Recent customer comments

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based on 4651 reviews
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.6
  • Location 8.7
  • Room Comfort/Standard 6.1
  • Service 5.8
  • Value for Money 7.0
  • Food/Dining 5.1

Armin N.
August 29, 2012
great location but the room was switched
near shopping area
the room gave to us seemed to be another inn/hostel(winglee guesthouse) located at 10th flr because the reception n address of usa hostel is in the 13th flr. hot water for coffee or tea are available only at 10 am. the nearby area is under renovation you should wear a mask if you have supplies (soap n tissue)and only 1 towel available. the accommodation we paid is for 2 star but what we experienced is no star, for backpackers only.

Denny R.
August 29, 2012
Good location but dirty
Only good location
This hotel is avarage compare to everything it has. From the building into the rooms are very dirty.mI booked a room for 3 pax and get a very small room, I think it is only suitable for 1 or max 2 pax. The bathroom is tiny and kinda dissapointed with the closet (I even have to find another place to pup) :D There is no wifi internet connection in my room then I asked the hotel staffs where I can find wifi connection, they only said "outside" (but outside where???). The hotel staffs are not friendly at all. The mineral water they provide at the water dispencer were running out very quickly, I found they refill it only half from it capacity in the next morning. Only the location is near to Tsim Sha Tsui MTR station.

Darleen C.
United States
August 26, 2012
good location but terrible service
close to the pier and shopping center. convenient metro line
the staff isn't friendly at all, a couple manage the reception and they aren't helpful at all.

Preeda P.
August 26, 2012
Not as bad as many reviews, but not good
Good location
The hostel doesn't allow you to stay inside the room during 11.00-18.00 according to the building that has reached 50 years policy by HK government's project. No door for the bathroom!

seungho S.
South Korea
August 25, 2012
OK for what you paid
very good location
wonderful location but hope all employees could smile at least once.

August 23, 2012
just for 1 night sleep
near mrt and shopping
need to chnage lift after check in, no feeling like holiday

August 23, 2012
Poor Service
USA hotel is technically for budget traveller as what you see is what you get. I am a cheap traveller and this hotel so far has the worst service. We arrived early to check in, we understood that check in should be 2pm so they asked as to go back by 2pm. we went back by 4pm and they told us the room was not yet available and will only be available by 6pm. They told us, the room was still under maintenance where in fact we should have told about it during check in early morning. When we asked for any available room in replacement, we were told that there was no available room. With that we said that we will not be paying the room anymore as we will already lose half day worth of stay and then on some miracle they were able to produce room at that moment. they said that they are willing to give the room to us but we will no longer have free baggage deposit after check out. what is that? some kind of a service right.

August 23, 2012
Great location but small room.
Nice n clean
Good service, nice n clean, water leaking from the wc?

August 20, 2012
great location budget hostel
strategic location, near to mtr station.
budget stay for back packer but not suitable for couple stay... u must prepared your own towel,toothbrush and whatever...the place smelly and bed not clean...

genesis S.
United Kingdom
August 20, 2012
stay away-go somewhere else
shops very near
horrible place...horrible staff...they will not resolve any issues you have and only interested in your money warned do not ever do the mistake i did ..stay away ..the place is dirty, the staff are rude.