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Recent customer comments

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based on 4651 reviews
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.6
  • Location 8.7
  • Room Comfort/Standard 6.1
  • Service 5.8
  • Value for Money 7.0
  • Food/Dining 5.1

George S.
United Kingdom
June 22, 2014
Bed bugs galore
Location was great
Uncomfortable. Many bed bugs.

parinya S.
June 18, 2014
location price
i have been staying here many times, key deposit policy . find the better way for the service.

Roy L.
June 18, 2014
Smelly room, dangerous and unsafe building
One of the fella me receptionists was sweet and location
Although one of the female hotel receptionists was sweet and helpful, I just can't return to this hotel. I was placed on the 3rd floor instead of 13th. 3 rd floor has many garbage bins which I could easily smell from my room. Furthermore the hallway leading to my room, there were men coming in and out of this room during my whole stay. They didn't bother me but I didn't feel safe. Shady dealings or not, it is important to feel safe. To make matter worse, my room smelled so badly. It was like practically sleeping In a bathroom with the pipe connected to the smelly dirty sewer. It was a difficult stay. I just can't return there. In conclusion, 2 thumbs down for the hotel but 2 thumbs up for this female hotel receptionist. She was sweet and even smiled (rare in Hong Kong). If I see her again, I would say a big hello!

Arif W.
June 18, 2014
just for sleep hostel
location near mtr
Don't expect too much or you will dissapointed. We travel 5 adult & 3 kids, we booked 2 family rooms. First, arrive you will be welcome will long queue just to enter elevator. 2 elevator, 11 for even floor, and the other for odd floors. Receptionist in 13th floor, but the room in 10 floor, so we have to take our bunch of luggage by stairs. In reception, again, must queue to be served. The staffs not friendly at all, they took it for granted. After long waited and tiresome checkin, she take us to the rooms. One room the AC not work, and the other don't have curtain. Very big window and bright. When we ask about curtain, she said that all rooms are the same. What did she think? whereas we already enter the other room with curtain. Room not much but the bed quite comfy and clean. And also quiet surrounding. Enough just to get rest.

Ruby F.
June 18, 2014
The room was nice and the bathroom was much better
Location. Value for money. Room was clean everytime we get back.
Pleasant but still needs improvement in terms of on,line reservation. The description should match the room being reserved. Having a window with view costs additional 100HKD more per day of stay. The covers and towels should be changed regularly. Also, they should and not ask guests to bring their used towels at their reception to have it changed with a new one.

June 16, 2014
easy access, at the heart of business center, good location
The Hotel is just fine, the only thing is I was really disappointed when I learned that the other room I booked which is the room of our children had so many bed bugs, the children has bites all over their body, on the other hand, the problem in our room is our airconditioner, we cannot feel any cooling effect, also they say that it has hot shower but there is none. Another problem is the lift, it is always under maintenance. The picture that you can see when you are booking is not really the actual room.

Esmeralda D.
June 12, 2014
easy access to public transport, nice, affordable
it was a nice experience, budget friendly, fast internet and accessible to public transportation. i highly recommend this USA hostel. i'll be back again next year!

Jennilyn I.
June 12, 2014
Good experience.
Location, high speed internet, value for money
Good overall.

Linda L.
June 10, 2014
Perfect for comfort stay budget style
location, near to shopping, near to MTR, near to food
Very pleasant overall, nice attentive staff, clean and comfortable family room with window on 7th floor. Believed over the years, this hostel has clean up the place. Most importantly, the MTR is just at the doorstep. Recommend to use the airport express to kowloon station from the airport and hop onto to K3 free airport shuttle to holiday inn. USA hostel is just across the street from Hoilday Inn. The whole journey from airport to hostel took us less than 40 mins. Would have rated it 9 if not for the surrounding environment that the hostel is situated. Basically Mirador Mansion is a foreigner's quarters, ie Inidans, Nepalese & Bangladeshis. So going in and out of the building with small children not particularly safe, unless their daddy tag along.

Methee C.
June 06, 2014
cheap cheap cheap
just cheap