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Excellent 8.4
Based on 3790 reviews

Recent customer comments

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Excellent



based on 3790 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.7
  • Location 9.5
  • Room Comfort/Standard 8.5
  • Service 8.2
  • Value for Money 8.4
  • Food/Dining 7.4
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Pichith M. from Cambodia
Couples
Stayed 6 nights in June 2016
Location
Good location and cleaning staffs are punctual. Not much on the facilities, Elevators work quite slow.
Reviewed June 27, 2016

Piya S. from Thailand
Families with older children
Stayed 4 nights in June 2016
Location
Good
Reviewed June 24, 2016

Savannah B. from United States
Solo travelers
Stayed 2 nights in June 2016
great location, better than expected
can't beat the location for the price, wish the fitness center was included. good service, clean and nice rooms.
Reviewed June 23, 2016

Lalita B. from Thailand
Business travelers
Stayed one night in February 2016
location!!
value for money in good location
Reviewed June 23, 2016

Siratan M. from Thailand
Families with older children
Stayed one night in June 2016
good
very good
Reviewed June 21, 2016

Manasak C. from Thailand
Families with young children
Stayed 2 nights in June 2016
Good location
Good location near everything
Reviewed June 17, 2016

GOH J. from Singapore
Solo travelers
Stayed 2 nights in June 2016
Misleading description of facilities
Hotel was clean, location at TST was as expected. My only gripe was that Agoda listed a fitness centre as one of its facilities (intuitively, as with most other hotels, one would assume that usage would be free, this being a 4 star hotel that charged a premium rate compared to its comparable competitors). Images of the hotel also included pictures of the fitness centre. As such, I chose this hotel under the premise that the hotel had a fitness centre and the rate I payed included it's usage. However, upon arrival, i was told that usage of the gym would be charged at 65HKD per entry. On the other hand, the swimming pool, also listed as a hotel facility on Agoda, had free entry for hot guests. The fitness centre entry fee was not indicated on Agoda. I relayed this to manager on duty who was rather rigid and insisted on me paying for the gym. Furthermore, he refused to let me move to another hotel. He eventually relented and provided complimentary gym coupons for the duration of my stay. Generally, my stay was not an enjoyable. It would be helpful for future customers if the fitness centre entry fee could be included in the hotel description, as opposed to simply listing it as a hotel facility which customers would assume to be included in the rate paid for the hotel.
Reviewed June 17, 2016

Yossy W. from Indonesia
Families with young children
Stayed 4 nights in June 2016
Good location & clean hotel
Good location near from MTR, Ferry Terminal to Central & Macau also some entertainment spot (Avenue of The Star, Symphony of The Light, iSquare) and very clean and big room
Reviewed June 14, 2016

DOOYEON K. from South Korea
Solo travelers
Stayed 2 nights in June 2016
not bad
as title. not bad
Reviewed June 12, 2016

Risako N. from Japan
Families with older children
Stayed one night in June 2016
Stuff
Bell boy, reception not helpful and avoided ey contact
Reviewed June 08, 2016