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Recent customer comments

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Above average

based on 34 reviews
  • Cleanliness 6.0
  • Facilities 2.0
  • Location 5.4
  • Room Comfort/Standard 6.4
  • Service 5.5
  • Value for money 5.6
  • Food/Dining 5.9

Mary O.
United States
February 09, 2013
Not impressed! Cockaroaches & sketch Taxi arrageme
Not super expensive, air con, cable TV, nice lady at reception
i was not impressed by my stay at the emarald. i saw some of the biggest cockaroaches i have ever seen roaming around there. they also come by burning something that lets off loads of bad smelling smoke that is harmful for the lungs - i got sick! the breakfast was not great, the place was not super but moreover i found the transportation arragements super sketchey. to get a taxi to the airport i was quoted 740 ruppees. they would call a radio taxi service and voila. however, they would get a cut of the price, a rather large percentage ...50%!!! we got the number of a taxi, the kind you have to call to pick you up, and it charges by the meter and our trip turned out to be half the price 357 ruppees.

Mary O.
United States
February 09, 2013
On the fence
Air con and cable TV
I am on the fence about this one. They have air con - however it is freezing cold so better to keep it off since there is no way of adjusting it, so it's either on or off - hot or cold. The cleanliness is not super, the breakfast is not good, the ambiance/atmosphere is not wonderful, they are a bit devious about transportation, arranging a regular taxi to take you around (not their local man, but some random taximan) and they charge you double. However, the lady at the front desk was nice and the staff tried to be accomodating so ? I guess it's about what you are looking for in a hotel, what you value most - your priorities. The place is not wonderful, but not super expensive. The staff is nice enough but can be sketchy. So-so.

Sri D.
January 26, 2013
Just worth for money
Bit quite
Don't expect much from this hotel. Is just nice to stay and better than city hotel too noisy. When call receptionist, pls repeat every 2min else no to attend. Breakfast super delicious. Room just spacious. No wifi at all. Always down

Tarang S.
December 30, 2012
Great Location Good Staff Pleasant Stay
Proper cleaning, good food
Rooms are nicely furnished and toilets were clean. Nice staff.

Robin C.
New Zealand
November 08, 2012
Helpful staff
Entry is off main road
Handy hotel. Dining breakfast was good and staff helpful. Front office also helpful. Room adequate and hotel in handy position to view the city.

Saravanaraj G.
November 05, 2012
pleasant and comfortable stay
Room ambience is well maintained . Very hygenic and clean rooms .
Over all the aura of the room is very fine and pleasant . Also the hospitality shown to the guests is commendable .Would like to stay again in case of my next bussines trip .

vinay K.
August 11, 2012
nice hotel and pleasant stay with quality service
location, centralised airconditioning, room interior
all over my stay was quite pleasant and good. my stay was quite short but i did survey the hotel clearly and i liked it. yes, as some of the reviewers complained about the noise from street, but when you request a room on the rear it will be quite.

Prageeth W.
Sri Lanka
August 02, 2012
very good hotel for a family
good service & brekfast
this is a very good hotel for a shoping trip to indialocated in the centr of the madrass india, good plasent staff & good service...very nace veg brekfast..cleaness is good can recomend to a family trip with children ( small) easy acsses to all shoping males & markets and taxi...also good valuve for your many...but hotel exterior is not looking allways in india

June 17, 2012
Acceptable location but rooms not too clean
Near to Train station
Rooms reasonably large ,but the noise from the street and the train lines by the rear of the hotel building can be quite unbearable.Breakfast served basically Indian , but one can opt for omelette or fried egg to go with toast. The problem with all hotels in India is that you have to ask for bath room soap and toilet paper! The room is quite commensurate with the rate - that's the only point.

Aaron S.
March 15, 2012
nice hotel
comfortable with breakfast
the hotel is nice and comfortable but is in a bad location. the place is at the central railway station which may seem like a good location in anywhere else in the world but india. with the railway station so close, you also tend to see a lot of homeless people just hanging around the station and then eventually sleeping on the streets in the area. so its rather depressing to see all these people sleeping on the street floors while you have a comfortable bed to sleep on.