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Recent customer comments

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based on 28 reviews
  • Hotel Condition/Cleanliness 9.1
  • Location 7.4
  • Room Comfort/Standard 9.5
  • Service 9.4
  • Value for Money 8.6
  • Food/Dining 8.2

Jefferson P.
United States
February 04, 2013
Best service in 8 months of non-stop travel
Incredible service, clean, comfortable, great value
In 8 months of non-stop travel, staying at hotels overland from Western Europe through to India (3 of those months spent around India itself) Step Inn Serviced Apartments provided the best service, bar none. It topped the 5 star hotels that we enjoyed on special occasions along the way. Each of the staff were attentive, helpful and generous without being bothersome -- smart service. Our room was just about as well appointed as a 5 star hotel too. Modern, well constructed, clean and comfortable. Service that beats 5 star, rooms that match it, at less than 10-20% of the cost. Oh, and very fast wifi with good coverage, for those needing it. This can be very hard to come by.

Syahrial L.
January 15, 2013
Nice and Cozy Place with Friendly Staffs
Nice Room, Roof Top Restaurant
I arrived in Chennai after midnight because the plane was late, and I took a Taxi. We arrived in the apartment around 4pm. The staff greeted me, and said he had been waiting for my arrival. In the morning I had breakfast that I could choose whether I would like to have Indian style or Continental. During breakfast I was having long conversation with the owner (Radj) who has been very friendly to tell about the city and others. That was a very nice stay for me in the busy city of Chennai.

babulal S.
January 13, 2013
service with perfection
personal care by owner
exceptionally great care for guest. allout to help

Sterling R.
United States
December 15, 2012
Best place to stay in Chennai
Well located, clean, friendly staff and worth the price
This was the best place we stayed on our India trip so far. The rooms are clean and spacious with a nice view of the city and ocean. The staff were extremely friendly and helpful in all ways. We booked for two nights and ended up extending it to four because we did not want to find a mediocre place after being here. well worth the money and a 10 out of 10 for us.

Charan S.
November 19, 2012
Horrible location surrounded by traffic & noise
Room was fine for service apartment standards
When I found this service apartment, I called 2 times the manager to make sure I was at the right location. Drive behind a gas station at a major traffic intersection, and past garbage and disgusting surroundings to a back yellow building. As someone who has travelled throughout India for 2 years for business, and staying at many service apartments, this was the absolute worst neighborhood and surroundings I have ever encountered! The elevator is 1 meter by 2 meter, and if more than 2 people ride in it, you must hold your breath to make sure there is room for everyone. As I was conned for the safety of their downstairs surroundings, the owner told me" we have CCTV cameras so don't worry it is safe"...judge by those comments. I wish I can upload my pictures of the building to provide the REAL view and surrounding garbage. I have stayed at many service apartments in chennai and you can easily find better ones at half the price!!

Kaanageyan M.
November 05, 2012
Lovely Outdoor and great food
Comfort, location, staff, food, outdoor area, Wifi
i have spend 7 days at the step inn, it was such a pleasure spending time in the rooms and outdoor area the staffs were excellent. i went there for meeting friends and my sister joined me, the beds were very comfortable and we were well cared for in the inn. i would like to mention the best part for me was the outdoor area in the inn. i have received special permission to spend time with my visitors in the outdoor have couple of drinks and nice chat without disturbance to the other guests wich was more enjoyable than hilton qbar. the food and nibbling were much cheaper and tasted wonderful. the morning menu was made to order vijai the cook was excellent. if i have to say something bad about the hotel it would be finding the inn the first time i would like to see a dedicated website for the hotel with a great map to pinpoint the location in a better way, and if the can include a usb charging spot in there it would be great. yes i will definitely be back to this hotel next year.

chaiyut N.
October 15, 2012
good hotel with reasonable price
same quality as 5 star hotel
outside hotel look not so good but inside building look great. Nice hotel to stay, close to local market. Hard to find by taxi but easy by luxa, 3 wheel taxi. Excellence service, hotel manager can provide a lot of travel information.

Avi G.
United States
September 25, 2012
Wonderful, clean getaway with excellent service
Great service, clean and well-appointed room, interesting travelers fine breakfast
Although the Step Inn is relatively new to market (6 months), the owner has taken great care to transform his former residence into lovely luxury accommodations. The rooms are very nice, with great bathrooms, armoires, chairs, and multi-country electrical sockets. What they don't have natively (laundry, lunch/dinner) they send out for at a reasonable price. Very happy with stay here.

Venothan V.
September 11, 2012
An Excellent Hotel - Far Exceeded My Expectations
The Staff, The Rooms, The Garden - They were far exceeded my expectations
i arrived there based on the positive reviews i got at agoda. the hotel is situated in the penthouse of a regular residential apartment block in a centralised good location. as i arrived at the apartment initially i thought i had made a mistake as it appeared as a regular apartment block. i called the hotel phone and a staff came down to guide me to the hotel. he was a lad named joshua who eventually turned out to be what i define as an exemplary butler. he was always smiling and very eager to be of assistance. at the reception, i met jagdish, the manager who got through the check in formalities within 2 minutes and showed me to my room. he kept probing to ensure i was comfortable. the room was super luxurious with full satellite channels being beamed into a wall mounted 32" tv. the mattress was 5 star standard, the room was spotlessly clean, the bathroom was what you get at the hilton's of the world. there were two universal plug points and nice big working desk, with 4 wifi access points ensuring high speed wifi signals. breakfast was very good, just what you need with great coffee, the chef is a lovely lad who is always willing to cook you something should you need it. they have a really pleasant garden where guest could sit alfresco and dine, at nights it's lovely to sit there, have a cigar and look at the flights descending to land in chennai airport. there are cctv cameras everywhere, ensuring a safe stay. i did not even lock my room most of the time as the staff were so nice. the plus point of this place has to be their staff. i initially had planned a 1 night stay and ended staying there 5 nights. i hardly went out and chose to stay in and enjoy the ambience at the hotel. the place is tastefully designed and gives a very western feel to it. the owner rajkumar, a well travelled professional was so friendly and even did me a few personal favours that can only be expected from a good friend. my stay was memorable and i'll surely be back there and will r

Meenakshi R.
August 23, 2012
Great Location with an awesome ambience.
Excellent service ....very personalised 24/7
stay at step inn was a very memorable experience given the quality of the rooms which are very spacious ...the cross ventilation makes a huge difference viz a viz staying at any five star hotel. we got to meet a lot of people across the globe which was really the highlight of our stay. we got upgraded to their junior suite which has a an additional room apart from the very plush bedroom. this provided me with the privacy while my husband was having a business meeting in the other room thus adding to the overall luxury. normally i am very finicky about the size and maintenance of the bathrooms and i should say this is one place which exceeded my expectations, clean and spacious and all amenities provided by them