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Recent customer comments

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based on 183 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 7.8
  • Location 8.7
  • Room Comfort/Standard 9.1
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Ridwaan S.
South Africa
February 01, 2016
Airport Transit Comfort
1. Profound Hospitality Services 2. Location - Near Airport 3. Room Comfort
Lovely Hotel near Airport. Very hospital staff , comfortable rooms. Hotel next shopping center. Good for transit business in Kolkata. Breakfast was pretty good. For India standards it's quite good . In world standards I would say this hotel breakfast is a 4 star . Good 1 day experience overall , good complimentary airport transfers . Would recommend this hotel and stay again if had to transit again .

Rupam L.
January 29, 2016
Very friendly staff, well maintained rooms.
Good value for money

Mostafiz S.
December 26, 2015
A stay that will stay in mind for a long time
Service, Ambience, Location
It was perfect. Looking forward to stay in future also.

Chandra S.
December 24, 2015
One of the best for service and facilities
Very friendly staff, attended to every need.
Excellent. ..

John M.
United States
December 14, 2015
clean, efficient and well manage,
Excellent Swiss manager, clean, friendly staff,
Excellent stay and I will return. The general manager was very friendly and accommodating

Chee G.
December 03, 2015
Great hotel with nice food ^^
Nice food, Comfortable stay & Perfect location!

Rie K.
November 30, 2015
Fantastic Hotel
location, service and room
It was a awesome experience for us!! The service was fantastic and bed mattress was GREAT! Amazing they can provide this much quality for the customer! I highly highly recommend this hotel for everyone! We decided to come back to this hotel since we have to come to India several times in a year. Keep up with your great service!

November 24, 2015
very good service and food
Breakfast was very good, and very polite and efficient staff
very good, except that we were not informed that Airport pick up will be charged (and rather expensive).

Satvinder C.
November 22, 2015
Satisfaction and comfort
Staff, Pick up at airport and Spa
Not pleasant because : 1) room was stinking of cigarette smoke ( non smoking room ) 2) air con did not work well - Each room must be thoroughly tested before giving it out to guest ..

Suzie G.
November 10, 2015
Home shopping stopover in Kolkata
Proximity to airport; proximity to shopping centre for homewares and saris; staff.
Very pleasant indeed. Easy and trouble free. At first it was difficult because I was unable to get my Virgin Velocity points, although I booked and paid for two rooms - one for myself and one for my friend. I always stay at the Oberoi Grand - I know they would have accommodated my Velocity membership; but this hotel would not, or could not, although Agoda did ask. I switched only because of the shopping proximity which I needed to do in one day, I may stay again because of that and the convenience of the exit roads from Kolkata to the village where I stay when I visit India. My heart, however, remains at the Oberoi Grand. Sorry Swissotel. You are definitely second to that, but also a good hotel.